Kiera Seese
Fairmont,WV
Summary
Dynamic Retail Sales Associate with proven expertise at JCPenney, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and achieving sales goals through effective teamwork. Proficient in cash handling and retail operations, consistently delivering a seamless shopping experience while maintaining organized merchandise displays. Flexible and dedicated to excellence.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
JCPenney
11.2022 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems accurately, processing transactions efficiently.
- Maintained organized merchandise displays to optimize visual appeal and accessibility.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Performed cash, card, and check transactions to complete customer purchases.
Shift Leader
Dunkin Donuts
12.2021 - 11.2022
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated shift schedules to optimize staffing and maintain service levels.
- Resolved customer complaints promptly, ensuring high satisfaction rates and loyalty.
- Monitored inventory levels, ordering supplies as needed to prevent shortages during peak times.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Grafton Highschool
Grafton, WV05-2021
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Store opening and closing
- Flexible schedule
- Retail store operations
- Verbal and written communication
Timeline
Retail Sales Associate
JCPenney
11.2022 - Current
Shift Leader
Dunkin Donuts
12.2021 - 11.2022
High School Diploma -
Grafton Highschool