DAISY DIAZ

• Provide end-user desktop support in a healthcare environment, troubleshooting Windows, hardware, software, printer, and network connectivity issues.
• Manage Active Directory tasks including computer searches, OU organization, device migrations, and Group Policy and updates.
• Deploy, configure, and support desktops, laptops, docking stations, printers, and other peripherals.
• Reimage and provision windows devices while supporting hardware refresh and deployment projects.
• Track service requests through Jira and perform secure device decommissioning using Blancco.

• Performed software installations, system updates, and preventive maintenance across multiple city departments, supporting 50+ end users.
• Diagnosed and resolved hardware and software issues through systematic troubleshooting.
• Gained exposure with enterprise technologies including Sysmon, Arctic Wolf (SIEM), Mimecast (email security), and Laserfiche (document management).