Daisy Donis
Fontana,CA
Summary
Professional with solid experience in court services, well-prepared for demanding environments. Skilled in case management, legal documentation, and customer service. Strong focus on team collaboration and achieving results, adaptable to changing needs. Approachable, reliable, organized, and capable of handling sensitive information with discretion.
Overview
12
12
years of professional experience
Work History
Court Services Assistant
Riverside County Superior Court
03.2023 - Current
- Increased overall productivity by assisting with administrative tasks such as answering phones, filing paperwork, and organizing office materials.
- Demonstrated adaptability during high-pressure situations by prioritizing workload effectively to meet deadlines consistently.
- Conducted thorough research on case details to provide timely and accurate information for judges and attorneys during hearings or trials.
- Maintained confidentiality of sensitive information while handling various legal documents and records accurately.
- Contributed to a professional court environment by providing exceptional customer service to visitors and clients.
- Fostered a positive work environment through active participation in staff meetings, trainings, and team-building activities.
- Collaborated with fellow court services assistants to provide seamless support for all court functions.
- Assisted in scheduling hearings, trials, and conferences to maintain a well-organized calendar for judges and attorneys.
- Reduced wait times in the lobby by efficiently directing visitors to appropriate courtrooms or offices.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
- Reviewed presented documents for compliance to standards.
Case Processing Supervisor
Orange County Superior Court
10.2020 - 03.2022
- Collaborated seamlessly with other departments, working towards common organizational goals in a cross-functional capacity.
- Boosted employee morale with regular performance feedback, recognition, and team-building activities.
- Improved team efficiency by optimizing shift schedules and delegating tasks effectively.
- Sustained high levels of customer satisfaction by maintaining strict adherence to company policies and standards.
- Ensured timely completion of all projects by monitoring progress and adjusting resources as needed.
- Enhanced productivity by streamlining processing procedures and implementing new technologies.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Legal Processing Specialist
Orange County Superior Court
10.2014 - 10.2020
- Managed documents by filing forms, making photocopies, preparing correspondence, setting hearings, routing them to the appropriate courtroom and creating reports.
- Exhibited strong attention to detail when reviewing documents, consistently catching errors before they were filed.
- Supported continuous improvement initiatives by proactively identifying areas for process enhancements and recommending changes.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Demonstrated adaptability by quickly learning new software programs as needed for various processing assignments.
- Served as a mentor to new employees, providing guidance and support for their professional growth and development.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
Site Director
ASES- After School Program
08.2012 - 08.2014
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Trained new team members on site policies and procedures.
- Developed and coordinated after-school programs and activities.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Developed work schedules for team members to maximize shift coverage.
- Communicated with parents to encourage active parental participation in education.
Education
No Degree - Liberal Studies
Cal State University of Los Angeles
Los Angeles, CALearning To Lead Program
Orange County Superior Courts
Santa Ana, CA2019
Associate of Arts - Child Development
East Los Angeles Community College
Monterey Park, CA 2009
High School Diploma -
Bell High School
Bell, CA05.2005
Skills
- Strong Organization and Time Management
- Court Terminology Knowledge (Family Law)
- Interpersonal Relations
- Multitasking Abilities
- Reliability
- Team Collaboration
- Adaptability and Flexibility
- Public Service
- Self Motivation
- Approachable
Computer Skills
- Case Management Systems: Odyssey and eCourt
- Microsoft Software: Word, PowerPoint, Excel (basic)
Timeline
Court Services Assistant
Riverside County Superior Court
03.2023 - Current
Case Processing Supervisor
Orange County Superior Court
10.2020 - 03.2022
Legal Processing Specialist
Orange County Superior Court
10.2014 - 10.2020
Site Director
ASES- After School Program
08.2012 - 08.2014
No Degree - Liberal Studies
Cal State University of Los Angeles
Learning To Lead Program
Orange County Superior Courts
Associate of Arts - Child Development
East Los Angeles Community College
High School Diploma -
Bell High School