KIRSTI CRUZ
Riverside,CA
Summary
I am a well organized, skilled communicator with over a decade of customer service and financial background.
Overview
13
13
years of professional experience
Work History
COURT SERVICES ASSISTANT
Superior Court of California, County of Riverside
Riverside, CA
03.2023 - Current
- Answers public inquiries; explains legal filing processes, calendaring procedures, fees, fines, jury service rules and other processes and procedures related to court operations; provides basic information needed to file routine documents; makes referrals to legal assistance and other support services
- Receives and processes legal documents for judicial departments (criminal only), reviews documents for completeness, timeliness and conformity to legal requirements
- Identifies court in which filed matters are to be heard; schedules court appearances and hearings; prepares and updates court calendars; reviews case files for completeness and further processing requirements prior to and after court proceedings
- Accepts filing fees, cash bail, fines and account payments; handles cash; processes mail payments; balances receipts; prepares and maintains records of collected amounts
- Updates case records by posting information (e.g., judgments, dismissals, payments) ensuring accuracy to an automated case file preserving the court record; researches case events/history for processing the court case or at the request of attorneys, representatives of other agencies or the public
- Prepares official court documents; prepares correspondence; performs agency inquires (e.g., DMV, DOJ, etc.)
ENHANCED COLLECTIONS OFFICER
Superior Court of California, County of Riverside
Moreno Valley, CA
05.2019 - 03.2023
- Conduct in person and over the phone interviews to assess the customer's ability to pay fines and fees owed to the court
- Provides detailed information to customers regarding case fines, fees, and due dates
- Receives, processes, and prepares various legal documents, letters, and forms including Financial Affidavits, Petition for Ability to Pay Recommendations, Community Service Recommendations, and Ex Parte Deceased Debtors
- Reviews and complies information, correspondence, and other documents related to the collection of past due debts
- Works collaboratively and professionally with other members of the team
- Meets face to face with members of the public
CALL CENTER ACCOUNT REPRESENTATIVE
ARS National Services Inc.
Rancho Cucamonga, CA
10.2011 - 05.2019
- Responsible for managing a portfolio of charged-off, delinquent, credit card and automotive accounts referred to by our clients
- Responsible for generating revenue and meeting monthly collection goals by calling consumers, discussing their delinquent account, and negotiating the best possible arrangements on behalf of our clients
- Perform superior customer service to ensure customer satisfaction which includes resolving customer inquiries, request, and escalations
Education
ASSOCIATE DEGREE - SOCIAL AND BEHAVIOR SCIENCES
Riverside Community College
Riverside, CA01.2015
DIPLOMA -
Norte Vista High School
Riverside, CA01.2010
Skills
- Strong organization
- Data entry proficiency
- Document preparation
- Interpersonal relations
- Calendar management
- Customer service
- Problem-solving
- Attention to detail
Timeline
COURT SERVICES ASSISTANT
Superior Court of California, County of Riverside
03.2023 - Current
ENHANCED COLLECTIONS OFFICER
Superior Court of California, County of Riverside
05.2019 - 03.2023
CALL CENTER ACCOUNT REPRESENTATIVE
ARS National Services Inc.
10.2011 - 05.2019
ASSOCIATE DEGREE - SOCIAL AND BEHAVIOR SCIENCES
Riverside Community College
DIPLOMA -
Norte Vista High School