Daisy Forrestall
Rensselaer,IN
Summary
I am an ambitious oriented associate with over 14 years experience. Highly motivated. Demonstrates ability to complete tasks accurately despite interruptions and demands. I have oracle, WM and microsoft knowledge. I am a very hard worker and I take pride in the work that I do.
Overview
9
9
years of professional experience
Work History
Documentation Coordinator
Donaldson Co INC
Rensselaer, IN
06.2018 - Current
- Collaborated with quality assurance team to comply with regulatory requirements.
- Identified audit parameters to comply with quality standards.
- Assisted compliance officer to gather necessary documentation for new account applications.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Converted documents from one application to another.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Identified areas of weakness and recommended or implemented process improvements.
Customer Service Representative
Donaldson Co Inc
Rensselaer, IN
10.2016 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Routed customer orders and made sure that they went the way they were needed
Receiving Team Lead
Donaldson Co INC
Rensselaer, IN
05.2012 - 10.2016
- Double-checked cargo inventories and documentation for accuracy.
- Prepared inspections of shipment contents, verifying accuracy against invoices and manifest.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paper work
- rectified problems such as damages and shortages by collaborating directly with vendor representatives.
- Operated lift trucks to transfer materials to and from target areas
- managed 13 people and directed them to the appropriate areas where work load was needed.
- aided senior leadership during executive decision-making process
- gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
Education
No Degree - Buisness
Ivy Tech Community College
OnlineHigh School Diploma -
Lowell Senior High School
Lowell, IN06.2003
Skills
- Invoicing support
- Recordkeeping skills
- Flexible and Adaptable
- Coordination of employees
- Staff leadership and direction
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
Timeline
Documentation Coordinator
Donaldson Co INC
06.2018 - Current
Customer Service Representative
Donaldson Co Inc
10.2016 - 04.2017
Receiving Team Lead
Donaldson Co INC
05.2012 - 10.2016
No Degree - Buisness
Ivy Tech Community College
High School Diploma -
Lowell Senior High School