Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daisy Forrestall

Rensselaer,IN

Summary

I am an ambitious oriented associate with over 14 years experience. Highly motivated. Demonstrates ability to complete tasks accurately despite interruptions and demands. I have oracle, WM and microsoft knowledge. I am a very hard worker and I take pride in the work that I do.

Overview

9
9
years of professional experience

Work History

Documentation Coordinator

Donaldson Co INC
Rensselaer, IN
06.2018 - Current
  • Collaborated with quality assurance team to comply with regulatory requirements.
  • Identified audit parameters to comply with quality standards.
  • Assisted compliance officer to gather necessary documentation for new account applications.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Converted documents from one application to another.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.
  • Identified areas of weakness and recommended or implemented process improvements.

Customer Service Representative

Donaldson Co Inc
Rensselaer, IN
10.2016 - 04.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Routed customer orders and made sure that they went the way they were needed

Receiving Team Lead

Donaldson Co INC
Rensselaer, IN
05.2012 - 10.2016
  • Double-checked cargo inventories and documentation for accuracy.
  • Prepared inspections of shipment contents, verifying accuracy against invoices and manifest.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paper work
  • rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Operated lift trucks to transfer materials to and from target areas
  • managed 13 people and directed them to the appropriate areas where work load was needed.
  • aided senior leadership during executive decision-making process
  • gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.

Education

No Degree - Buisness

Ivy Tech Community College
Online

High School Diploma -

Lowell Senior High School
Lowell, IN
06.2003

Skills

  • Invoicing support
  • Recordkeeping skills
  • Flexible and Adaptable
  • Coordination of employees
  • Staff leadership and direction
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization

Timeline

Documentation Coordinator

Donaldson Co INC
06.2018 - Current

Customer Service Representative

Donaldson Co Inc
10.2016 - 04.2017

Receiving Team Lead

Donaldson Co INC
05.2012 - 10.2016

No Degree - Buisness

Ivy Tech Community College

High School Diploma -

Lowell Senior High School
Daisy Forrestall