Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefany Gutierrez

Holiday,FL

Summary

A high-performing and service-minded administrative professional. Expertise in office management procedures. Has successfully led marketing initiatives to gain customer support and increase sales. Keen ability to train and lead diverse teams to ensure smooth and efficient operations throughout the department. Seeking to leverage experience into an Administrative Support role.

Overview

4
4
years of professional experience

Work History

Documentation Specialist/Customer Liaison Officer

SourceTeck
08.2022 - 11.2022
    • Spearheaded projects designed to organize critical documentation, including Profit and Loss margins, IRS 941 forms, Payroll documentation, and Healthcare.
    • Assisted compliance officer to gather necessary documentation for new account applications.
    • Liaison between CPA and customers to promote efficient communication and collaboration.

Escrow and Mortgage Specialist

Loandepot
12.2021 - 07.2022
    • Created profitable and efficient solutions in a startup company resulting in a 5% revenue increase.
    • Supervised team members to confirm compliance with set procedures and quality requirements, resulting in increased productivity.
    • Providing prompt and accurate loan status to 30+ daily customer inquiries resulting in high satisfaction.

Escrow/Mortgage Specialist

Wells Fargo
09.2020 - 09.2021
  • Increased proficiency for processes and procedures by helping team find solutions based on team concerns.
  • Provided high customer satisfaction with updated information related to mortgage products and services .
  • As Escrow Specialist de-escalated customer concerns by explaining payments and clauses.

Lead Esthetician

Blades Of Style Salon And Spa
10.2018 - 03.2020
    • Product marketing and advertising resulting in increase sales by 50%.
    • Trained team member on proper skin care techniques/safety protocols
    • Performed waxing, body wrap application, and gentle exfoliation.

Education

High School Diploma -

Bene's School of Beauty
New Port Richey, FL
06.2018

Skills

  • Core Competencies and Skills
  • ADP
  • MSP
  • CIV
  • Marketing
  • HELOC loans
  • Microsoft Office
  • Customer Support
  • Administrative Support Documents
  • Leadership
  • Training
  • Recordkeeping Skills
  • Project Assistance
  • User Support
  • Data Logging
  • Document Control
  • Invoicing Support
  • Workflow Management
  • Records Management
  • Client Account Management

Timeline

Documentation Specialist/Customer Liaison Officer

SourceTeck
08.2022 - 11.2022

Escrow and Mortgage Specialist

Loandepot
12.2021 - 07.2022

Escrow/Mortgage Specialist

Wells Fargo
09.2020 - 09.2021

Lead Esthetician

Blades Of Style Salon And Spa
10.2018 - 03.2020

High School Diploma -

Bene's School of Beauty
Stefany Gutierrez