Daisy Guerrero
Tulare,CA
Summary
Experienced healthcare professional with an interest in enhancing the delivery of patient care.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Kaweah Health
09.2020 - Current
- Managed daily front office operations and ensured smooth clinic workflow.
- Collected and accurately entered patient demographic and insurance information into the EHR
- Streamlined appointment scheduling to optimize clinic flow
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations and clinic policies.
- Demonstrated empathy and professionalism when managing sensitive situations with patients.
Receptionist
Western Dental
12.2013 - 08.2020
- Scheduled and confirmed patient appointments.
- Managed patient check-ins, check-outs, and collected billing information.
- Verified and updated patient insurance details, demographics, and medical history to maintain up-to-date records.
- Ensured strict adherence to HIPAA regulations and office policies to protect patient confidentiality.
- Maintained a clean and welcoming reception area, creating a positive first impression for visitors and patients.
Education
Administrative Medical Assistant
Milan Institute
Visalia, CA03-2013
Skills
- Bi-lingual English and Spanish
- Medical Terminology
- Customer Service
- CPR Certified
- Crisis Prevention Intervention (CPI) Certified
- HIPAA Compliance
Timeline
Patient Access Specialist
Kaweah Health
09.2020 - Current
Receptionist
Western Dental
12.2013 - 08.2020
Administrative Medical Assistant
Milan Institute