Summary
Overview
Work History
Education
Skills
Timeline
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Daisy Guerrero

Tulare,CA

Summary

Experienced healthcare professional with an interest in enhancing the delivery of patient care.

Overview

11
11
years of professional experience

Work History

Patient Access Specialist

Kaweah Health
09.2020 - Current
  • Managed daily front office operations and ensured smooth clinic workflow.
  • Collected and accurately entered patient demographic and insurance information into the EHR
  • Streamlined appointment scheduling to optimize clinic flow
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations and clinic policies.
  • Demonstrated empathy and professionalism when managing sensitive situations with patients.

Receptionist

Western Dental
12.2013 - 08.2020
  • Scheduled and confirmed patient appointments.
  • Managed patient check-ins, check-outs, and collected billing information.
  • Verified and updated patient insurance details, demographics, and medical history to maintain up-to-date records.
  • Ensured strict adherence to HIPAA regulations and office policies to protect patient confidentiality.
  • Maintained a clean and welcoming reception area, creating a positive first impression for visitors and patients.

Education

Administrative Medical Assistant

Milan Institute
Visalia, CA
03-2013

Skills

  • Bi-lingual English and Spanish
  • Medical Terminology
  • Customer Service
  • CPR Certified
  • Crisis Prevention Intervention (CPI) Certified
  • HIPAA Compliance

Timeline

Patient Access Specialist

Kaweah Health
09.2020 - Current

Receptionist

Western Dental
12.2013 - 08.2020

Administrative Medical Assistant

Milan Institute

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Daisy Guerrero