Daisy Guzman

Work closely with IT staff on Citywide Records Management Program. Scan Agreements and Citywide documents into the database. Scan Resolutions/ Ordinances/ Minutes. Scan Oath of Office into the database. Scan City Council Meeting Items (Agendas, Presentations). Attend City Council/ Commission Meetings as Minutes Recording Secretary in the absence of City Clerk/ Assistant City Clerk. Assist with Elections, Process Public Records Requests, Agenda Preparation for City Council, Agenda Packet Copying for City Council, and Prepare/ Proof Minutes.

Maintain and retrieve high volume of police data, reports and records of crime, criminal investigations, arrest, accidents, complaints and incidents. Assist department personnel in expediting processing and retrieval of reports. Serve the general public and representatives of the criminal justice and other government agencies in person, by phone, by personal computer or by mail by providing information. Accept fees and issue receipts. Use a personal computer for accessing county, state, interstate and national law enforcement automated information systems. Audit data entered into the teletype system and officer's reports for accuracy and resolve user entry errors as mandated by the Department of Justice. Respond to faxed requests for information and copies of reports. Updated the procedure manual when the Police Department implemented a new system.

Obtain information from the District Attorney Interface to process new cases; input data and documents received into Vision and Criminal Elf. Prepare documents for electronic imaging. Process walk-thru warrants that law enforcement agencies may request. Place cases on calendar as requested. Conduct an audit on all misdemeanor citations received by law enforcement agencies; calendar each citation. File and log all of the Own Recognizance's received from law enforcement agencies. Serve as back-up for the public counter; receive payments, set up payment plans, calendar hearings, advise the public of proper procedures, and file motions and petitions.

Revised cases in databases regarding new billing. Created invoices and reports for clients. Entered billing information for fees and costs into software where applicable via manual entry or data upload. Reviewed billing regularly and provided reports to Billing Manager weekly, monthly, or as directed. Reviewed aging and performed collections work on all assigned past due accounts.

Redacted confidential information from all legal documents. Opened new client files, new matters in Pro Law and prepared paperwork for attorney. Received and disbursed all incoming mail. Trained new employees on office equipment and job duties. Directed incoming calls to appropriate staff members.

Scheduled and confirmed appointments and transportation for patients. Prepared packets for each patient to take to their appointments. Performed Manager On Duty tasks consisting of: making sure family, patients, and staff's concerns were met. Prepared patient rooms prior to their arrival. Developed patient care plans, including assessments and evaluations. Called in lab orders and x-rays to the laboratory, ordered and distributed x-ray films.

Scheduled, updated, and confirmed appointments for patients. Answered unit telephone, transferred calls, paged and forwarded messages to staff personnel. Served as an important link in the communication chain ensuring information is transmitted between nursing personnel, physicians, patients, and family members.

Greeted persons entering establishments, determined nature and purpose of visit, and directed or escorted them to specific destinations. Answered incoming calls and routed to appropriate parties. Compiled, copied, sorted, and filed records of office activities. Maintained and updated filing, inventory, mailing, and database systems.