Daisy Hairston
Rossville,GA
Summary
Dynamic professional with a proven track record at Cigna Healthcare, excelling in claims processing and team collaboration. Recognized for strong problem-solving abilities and a friendly demeanor, I effectively managed high volumes of claims while ensuring accuracy and compliance. Committed to continuous improvement and delivering exceptional customer service.
Overview
25
25
years of professional experience
Work History
Resource Management Group
Cigna Healthcare
02.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Facets Prepay
Cigna Healthcare
01.2021 - 02.2023
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Facets Claim Processor First Touch
Cigna Healthcare
09.2020 - 01.2021
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
Choice Fund Claims Processor
Cigna Healthcare
05.2007 - 09.2020
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
Medical Management/Utilization Review
Cigna Healthcare
06.2000 - 05.2007
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Office Systems Technology
Chattanooga State Community College
Chattanooga, TN05-1999
High School Diploma -
Central High School
Harrison, TN05-1989
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Resource Management Group
Cigna Healthcare
02.2023 - 02.2025
Facets Prepay
Cigna Healthcare
01.2021 - 02.2023
Facets Claim Processor First Touch
Cigna Healthcare
09.2020 - 01.2021
Choice Fund Claims Processor
Cigna Healthcare
05.2007 - 09.2020
Medical Management/Utilization Review
Cigna Healthcare
06.2000 - 05.2007
Office Systems Technology
Chattanooga State Community College
High School Diploma -
Central High School
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