Daisy Hawker
Chicago,IL
Summary
Results-driven professional with extensive experience in customer service, healthcare billing/ verification, and sales support. Adept at CRM management, multitasking, and improving workflow efficiency while maintaining professionalism and accuracy.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Banner Personnel Services
Chicago, Illinois
03.2026 - Current
- Resolving customers product inquiries and service requests.
- Processing orders and handling returns.
- Maintaining accurate customer records via the company's CRM system.
- Managing follow-up and outreach tasks.
Business Development Representative
Simeon Cloud
San Jose, US
08.2022 - 12.2024
- Identified and developed new business opportunities through strategic outreach and relationship building to support revenue growth.
- Conducted high-volume outbound prospecting via Salesloft, Salesforce, telephone, and email to secure qualified appointments.
- Met KPI's of 100+ calls, 50 emails, and additional outreach daily.
Brokerage Sales Manager
American Family Insurance
Lynwood, US
08.2015 - 01.2022
- Managed client relationships (B2B & B2C) and business developement initiatives.
- Achieving 7.6% measurable growth in overall client acquisition and a 12% increase in overall retention.
- Identifying customer needs and recommending appropriate Insurance solutions through personalized proposals.
- Trained and supported staff on company procedures, compliance standards, and customer service best practices.
Insurance Verification Specialist
Aerotek / Franciscan Alliance
Schererville, US
09.2014 - 08.2015
- Verified patient insurance eligibility and reviewed coverage details to ensure accurate billing.
- Resolving coverage discrepancies and assisting with claims follow-up, payment retrieval, and reimbursement.
- Managed CRM updates while maintaing HIPAA compliant practices and improving productivity.
- Maintained a KPI of 80+ calls daily.
Patient Financial Specialist/ Denial Collector
RevMD Partners / Mercy Hospital
07.2013 - 09.2014
- Trained team on denial claims reconciliation and reimbursement via verification of benefits, appeal letter origination and billing re-submissions.
- Contacted payers for clarification and validity of coverage. Collaborated with coding and billing departments to resolve issues.
- Improved reconciliation time through clear communication and collaboration with the necessary department to ensure clean claims processing.
Lead Bank Teller
First Savings Bank of Hegewisch
Lynwood, US
03.2011 - 06.2012
- Trained new hires on cash handling and bank protocols and regulations.
- Handled cash transactions accurately, ensuring compliance with banking regulations.
- Collaborated with staff to deliver seamless customer service, strengthening client relationships.
Education
Certificate - SaaS Tech Sales
Victory Lap Tech Sales Bootcamp
07-2022
Medical Billing & Coding Certificate -
Everest College
Merrionette Park, IL09-2013
Skills
- CRM Management
- Full Sales Cycle Management
- Customer Service & Retention
- Revenue Cycle Management
- Data Entry & Documentation
- Billing Reconciliation/ Follow-Up
- Attention to Detail/ Multitasking
- Communication/ Problem-Solving
Timeline
Customer Service Representative
Banner Personnel Services
03.2026 - Current
Business Development Representative
Simeon Cloud
08.2022 - 12.2024
Brokerage Sales Manager
American Family Insurance
08.2015 - 01.2022
Insurance Verification Specialist
Aerotek / Franciscan Alliance
09.2014 - 08.2015
Patient Financial Specialist/ Denial Collector
RevMD Partners / Mercy Hospital
07.2013 - 09.2014
Lead Bank Teller
First Savings Bank of Hegewisch
03.2011 - 06.2012
Certificate - SaaS Tech Sales
Victory Lap Tech Sales Bootcamp
Medical Billing & Coding Certificate -
Everest College