Job Search Status
Open to workWork Type
Part TimeFull TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridLocation: Hickory, NCCharlotte, NCMooresville, NCCornelius, NC
Open to relocation: Yes
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Tonya Matheson
Mooresville,NC
Work Preference
Summary
Highly motivated individual with strong customer service and computer skills. I take the most pride in my job.
Overview
4
4
years of post-secondary education
18
18
years of professional experience
Work History
Customer Service Representative
H&R Block
12.2022 - Current
- Managed office operations at Cornelius location, ensuring smooth transition to a Customer Service Representative role.
- Reviewed client documents for completeness before tax return processing.
- Scheduled appointments for H&R Block tax office consultations.
- Managed office operations at Cornelius location, ensuring smooth transition to Customer Service Representative role.
Maintenance Technician
InterSolutions LLC
Charlotte, North Carolina
06.2024 - 11.2025
- Maintained apartment community systems for InterSolutions' resident service requests.
- Diagnosed HVAC, plumbing, and electrical issues during routine maintenance rounds.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Coordinated emergency maintenance efforts with property teams to ensure timely access and resolution of maintenance issues.
- Monitored and updated parts inventory to ensure availability for maintenance tasks, streamlining supply orders for daily maintenance needs.
- Inspected grounds, common areas, and safety equipment for hazards.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Addressed emergency breakdowns quickly to minimize downtime and ensure safety. to emergency breakdowns at any time during shift hours.
- Removed blockages from clogged drains to restore proper water flow. and replaced valves, faucets, and fixtures.
- Operated hand and power tools to complete repairs.
- Organized and cleaned work areas to ensure safety and efficiency during repairs. to maintain a safe environment free from debris or hazardous materials.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Mentored new technicians on tools, safety, and apartment service standards.
- Diagnosed mechanical problems using visual inspections and test instruments.
Office Manager
H & R Block Tax Services
Cornelius, North Carolina
12.2023 - 04.2024
- Managed daily tax office operations for H&R Block seasonal services.
- Scheduled client appointments and coordinated walk-in tax consultations.
- Prepared tax return files and organized confidential client documents.
Administrative and sales
Executive Transport Services LLC
02.2015 - 03.2018
- Built corporate clientele through targeted outreach and relationship management. Enhanced customer engagement to strengthen brand presence in Charlotte. Private transport for CEO to land in Charlotte.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Receptionist/Crew Leader
Xtreme Fire & Safety LLC
10.2008 - 06.2015
- Managed bookkeeping and tax preparation while scheduling jobs efficiently. Submitted bids for various projects to secure contracts. Assisted customers with their needs and ensured satisfaction. Performed pressure washing on residential and commercial properties. Generated and sent invoices to clients for services rendered
- Responded to incoming calls regarding fire safety services and inspections.
- Assisted visitors in locating the appropriate contacts at Xtreme Fire & Safety.
- Managed bookkeeping and tax preparation while scheduling jobs efficiently. Submitted bids for various projects to secure contracts Assisted customers with their needs and ensured satisfaction Performed pressure washing on residential and commercial properties Generated and sent invoices to clients for services rendered
Cutter/Sewer
Euro Leather
10.2014 - 04.2015
- Cut leather pieces for production using specialized tools. for production Performed sewing tasks for garment construction Operated double-needle sewing machine for stitching Executed surging techniques for clean edges
- Cut leather hides for Euro Leather production orders and custom pieces, ensuring precision for high-quality outcomes.
- Mark patterns on hides with precision using templates and rulers. on hides using templates, rulers, and cutting tools.
- Inspect leather grain for quality assurance before cutting into patterns., thickness, and surface quality before cutting.
Customer Service Representative
Olan Mills in Statesville
10.2009 - 01.2010
- Provided picture package options to customers. Coordinated appointment schedules for customers. Invoiced clients accurately to ensure timely transactions. Performed data entry tasks for records
- Guided clients through document needs for H&R Block tax filing services.
- Resolved account questions for H&R Block customers with clear, courteous service.
- Provided picture package options to customers Coordinated appointment schedules for customers Invoiced clients accurately to ensure timely transactions Performed data entry tasks for records
Education
High School Diploma - Agriculture
Bunker Hill High School
Claremont, NC 08.2004 - 06.2008
Skills
- Technical Skills: Customer Service, Scheduling, Answering Phones, Computers, Appointments
- Management Skills: Customer service, Computer
- Appointment scheduling
- Call handling
- CRM systems
- Data entry
- Document processing
- Customer relations
- Office administration
- Calendar coordination
- Records management
- Invoice processing
- Problem solving
- Attention to detail
- Verbal communication
- Time management
- Team collaboration
- Problem resolution
- Document management
- Document preparation
- Call management
- Client onboarding
- Travel planning
- Communication skills
- Recordkeeping strengths
- Service follow-up
- Microsoft PowerPoint
- Proofreading
- Adaptability and flexibility
- Building rapport
- Executive management support
- Conflict resolution
- CRM management
- Appointment coordination
- Critical thinking
- Customer education
- RMA management
- Telephone operations
- Paperwork processing
- Multi-task management
- Client engagement
- Service upselling
- Warehousing functions
- Email management
- Customer advocacy
- Customer inquiry management
- Calendaring
- Conflict de-escalation
- Product sales
- Customer support techniques
Personal Information
- Date of Birth: 1990-09-19
- Nationality: United States
- Marital Status: Married
Interests
- Date of Birth: 1990-09-19
- Nationality: United States
- Marital Status: Married
Languages
- Date of Birth: 1990-09-19
- Nationality: United States
- Marital Status: Married
Timeline
Maintenance Technician
InterSolutions LLC
06.2024 - 11.2025
Office Manager
H & R Block Tax Services
12.2023 - 04.2024
Customer Service Representative
H&R Block
12.2022 - Current
Administrative and sales
Executive Transport Services LLC
02.2015 - 03.2018
Cutter/Sewer
Euro Leather
10.2014 - 04.2015
Customer Service Representative
Olan Mills in Statesville
10.2009 - 01.2010
Receptionist/Crew Leader
Xtreme Fire & Safety LLC
10.2008 - 06.2015
High School Diploma - Agriculture
Bunker Hill High School
08.2004 - 06.2008