Dianne Yarn
Crystal Springs,MS
Summary
Customer service-oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality. - Attention to detail needed to review and correct errors and maintain high levels of accuracy. - Problem solving skills essential in researching and resolving billing and coding issues. - Actively participates as a member of a team to move the team toward the completion of goals. - Familiar with hospital workflows and the patient treatment process.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Meijer
06.2023 - 11.2023
- Provide exceptional customer service in the grocery retail setting at Meijer.
- Assist customers with their grocery shopping needs and inquiries.
- Handled escalated customer concerns related to grocery shopping professionally.
Data Entry Specialist
Internal Revenue Service
- Answered incoming calls to address questions about taxes.
- Ordered tax forms for customers.
Telephone Operator (Entergy)
NTI
Remote
01.2023 - 01.2023
- Conduct telephone interviews professionally and courteously.
- Collect and record accurate and relevant information from interviewees.
- Follow interview scripts and guidelines to ensure consistency.
- Maintain a high level of communication and interpersonal skills.
- Adhere to strict confidentiality and data privacy guidelines.
- Meet interview quotas and deadlines effectively.
- Utilize active listening and probing techniques to gather in-depth responses.
- Document and report findings accurately and comprehensively.
- Collaborate with team members to enhance overall interview quality.
Customer Service Representative I
TTEC
Remote
01.2019 - 2020
- Provide exceptional customer service via telephone channels.
- Assess and address customer needs, offering tailored solutions.
- Perform account maintenance and address various customer issues.
- Maintain in-depth knowledge of products and services.
- Excel in customer interactions and relationship-building.
- Collaborate effectively with team members.
- Handle escalated customer calls with professionalism.
- Utilize probing, listening, and closing techniques to identify and meet customer needs.
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Processed orders efficiently, ensuring timely delivery and customer satisfaction.
Cashier / Customer Service Representative
Dollar General
Crystal Springs, MS
01.2017 - 01.2020
- Ensure customer satisfaction by providing quality assistance, suggestions, and extensive product knowledge.
- Maintain productivity with product replenishment and inventory records.
- Ring sales efficiently and provide positive interactions with customers upon arrival and departure.
Front-Desk Receptionist
Dr. Edwards Podiatry
Byram, MS
01.2015 - 01.2015
- Bring all daily administrative functions to completion well within established time frames, including answering phones, filing paperwork, checking patients in/out and scheduling appointments.
- Effectively communicate with healthcare peers and doctor through utilization of advanced medical vocabulary/terminology knowledge.
- Maintain effective organization and competently prioritize duties to ensure fluid business operations.
Companion / Caregiver / Sitter
Mississippi State Hospital
Whitfield, MS
01.2009 - 01.2013
- Provided companionship and personal care.
- Helped with personal care and provided hygiene assistance.
- Handled light housekeeping, coordinated appointments, and ran errands.
Education
Medical Billing & Coding Associate in Science Degree -
Ultimate Medical Academy
04-2015
Skills
- Anatomy & Physiology ~ Government Payers ~ Medicare & Medicaid ~ TRICARE ~ Electronic Medical Records
- Third-Party Payers ~ Worker's Compensation ~ Managed Care (HMO, PPO, and POS) ~ Office Management
- Typing/Filing Documents ~ Co-Payments and Deductibles ~ Scheduling Appointments ~ Answering Phones
- ICD-9-CM, HCPCS, CPT ~ Introduction to ICD-10-CM ~ Medical Terminology ~ HIPAA ~ UB-04
- Insurance Claim Processing ~ EOB ~ Insurance Billing Procedures ~ Data Entry
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Meijer
06.2023 - 11.2023
Telephone Operator (Entergy)
NTI
01.2023 - 01.2023
Customer Service Representative I
TTEC
01.2019 - 2020
Cashier / Customer Service Representative
Dollar General
01.2017 - 01.2020
Front-Desk Receptionist
Dr. Edwards Podiatry
01.2015 - 01.2015
Companion / Caregiver / Sitter
Mississippi State Hospital
01.2009 - 01.2013
Data Entry Specialist
Internal Revenue Service
Medical Billing & Coding Associate in Science Degree -
Ultimate Medical Academy