Siebel
Open To Work
Verified
This profile is verified using an email address.
Kimberly Harrison
Saginaw,MI
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Morley
Michigan
08.2019 - 05.2026
- Answer Calls, Chats, & Emails, Provide Information and Solutions to Problems
- Place and Track Orders per Customers Request
- Adhere to Deadlines for Specific Orders
- Enter Data into Multiple Forms and Programs for Retention Purposes
- Re-prioritized daily callback list based on issue severity, shortening average resolution time for urgent requests.
- Trained new hires on phone etiquette and complaint escalation, improving adherence to company response standards
- Managed 30-40 calls while providing exceptional customer support and maintaining professional composure.
- Utilized CRM software to document interactions and track customer issues for resolution.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Food Specialist
Speedway
Saginaw, Michigan
06.2018 - 05.2019
- Prepare Food Orders Placed by Customers to Specifications of Customer
- Ensure all food stock has expiration dates per food service guidelines
- Rotate Stock to Ensure Oldest Products
- Clean all Oven, and Food Surfaces in Accordance with Food Safe Guidelines
- Prepared hot and cold deli sandwiches to customer specifications using portioned ingredients and HACCP rules.
- Maintained FIFO stock rotation and recorded expiration dates on inventory logs for compliance.
- Monitored oven temperatures and adjusted cooking times to meet food-safety temperature targets consistently.
- Cleaned and sanitized prep surfaces and equipment following ServSafe guidelines before every shift change.
- Reduced food waste by labeling prepared items with timestamps and reallocating near-expiry products to promotions
Customer Service Supervisor
Burlington
Saginaw, Michigan
10.2014 - 03.2019
- Overseeing the Cashiers and Assisting as Needed
- Handling Customer Complaints, and Discounts
- Handling Transactions of Multiple Forms (i.e. Purchases, Lay-a-Ways, & Refunds)
- Processing Payments of All Forms
- Directed daily floor staffing and assigned cash-register coverage to maintain steady checkout flow.
- Mentored new hires on store policies and customer service techniques during shift shadowing.
- Handled escalated customer complaints in-person, resolving payment and return issues to restore satisfaction.
- Implemented visual merchandising rotations that refreshed displays and improved product visibility on sales floor.
- Coordinated floor coverage with sales associates to maintain steady checkout flow during peak periods.
- Trained new hires on POS transaction types, reducing register errors during peak hours
Service Desk Attendant
Kmart
Lapeer, Michigan
08.2013 - 06.2014
- Following the opening procedures to prepare tills for use
- Following closing procedures for breaking tills down
- Verifying that the day’s profits have been properly placed into a safe
- Processing Refunds
- Handled cash and card transactions at the front desk using a POS terminal, reconciling the till daily.
- Answered inbound calls, routed inquiries to departments, and logged service requests in the ticket system.
- Processed refunds and exchanges per store policy while documenting authorization codes for audits.
- Counted and secured daily deposit into safe, completing cash log paperwork for store records.
- Performed opening till setup and closing breakdown following company procedures to prevent shortages.
- Verified price tags and scanned goods at register to reduce scanning errors and customer disputes.
- Assisted customers with product locations and basic troubleshooting, improving the in-store shopping experience
Client Service Coordinator
H&r Block
Flint, MI
12.2004 - 04.2005
- Multiple years Dec. 2005- Apr. 2006 & Dec 2011- Mar. 2012
- Coordinated client appointments, ensuring optimal scheduling and service delivery.
- Facilitated communication between clients and tax professionals to enhance service experience.
- Managed client inquiries, providing accurate information on services and resolving issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone inquiries and providing information for in-person requests.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Business Administration in Entrepreneurship
Strayer University
Online09-2021
No Degree - Criminal Justice
ITT Technical Institute
Michigan01-2008
GED - General Education Studies
Mott Distance Learning Program
Flint, Michigan01-2006
Skills
- Processing Payments, Answering Phones, Scheduling Appointments, Organizing & Cleaning, Multitasking, Call management, Professional telephone demeanor
- Data Entry, Inventory Management, Food Safety Compliance, Customer Retention Strategies
- Conflict Resolution, Adaptability, Team Collaboration, Critical Thinking, Problem Solving, Empathy
- Negotiation, Active Listening, Creativity, Stress Management, Teamwork, Leadership, Attention to detail
- Flexibility, Communication skills
- Customer service, Customer relations
- Call center experience, Computer proficiency, Microsoft Excel, Microsoft outlook
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Stella
RAV
Microsoft Word
Microsoft Excel
Microsoft Outlook
Timeline
Customer Service Representative
Morley
08.2019 - 05.2026
Food Specialist
Speedway
06.2018 - 05.2019
Customer Service Supervisor
Burlington
10.2014 - 03.2019
Service Desk Attendant
Kmart
08.2013 - 06.2014
Client Service Coordinator
H&r Block
12.2004 - 04.2005
No Degree - Criminal Justice
ITT Technical Institute
No Degree - Business Administration in Entrepreneurship
Strayer University
GED - General Education Studies
Mott Distance Learning Program