Daisy Hernandez
Corsicana
Summary
Customer service professional with a strong commitment to excellence, recognized for delivering high-quality support and consistently striving to exceed expectations. Bilingual in English and Spanish, with the ability to communicate effectively with diverse clients and provide inclusive, customer-focused service.
Overview
7
7
years of professional experience
Work History
Bank Teller
Community National Bank & Trust
Corsicana
12.2025 - Current
- Processed customer transactions accurately and efficiently at a community-focused financial institution.
- Assisted customers with account inquiries and provided information on services offered.
- Maintained cash drawer accuracy and balanced end-of-day cash reports regularly.
- Collaborated with team members to enhance customer service experience and workflow efficiency.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Assisted customers in resolving inquiries and concerns in English and Spanish.
Production Line Leader
Russell Stover Candies
Corsicana
07.2019 - 04.2022
- Led production line operations to ensure efficient workflow and quality control.
- Trained and mentored new team members on production processes and safety protocols.
- Coordinated equipment setup and maintenance for optimal performance on the line.
- Communicated with management regarding production goals, challenges, and resource needs.
- Enforced safety regulations and best practices on the production floor for all staff.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Monitored production line workers to ensure they followed safety protocols and procedures.
Education
Diamond Hill Jarvis
Fort Worth, TXSkills
- Cash handling
- Transaction processing
- Customer account inquiries
- Point of sale systems
- Problem solving
- Training and mentoring
- Spanish language translation
- Customer service
Languages
Spanish
Professional
A1
English
Professional
A1
Timeline
Bank Teller
Community National Bank & Trust
12.2025 - Current
Production Line Leader
Russell Stover Candies
07.2019 - 04.2022
Diamond Hill Jarvis