Whitney Gay

Bank Teller

Bank of Newington

08.2019 - Current

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Counted and packaged currency and coins.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Reconciled cash drawer and resolved discrepancies.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Provided customer records, account statements and copies of checks.
Turned in excess cash to maintain drawer security.
Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Placed orders for customer checks and verified starting numbers.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.