Daisy Jones
Harvey,LA
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Experienced District Manager bringing 16 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
23
23
years of professional experience
Work History
Customer Relationship Manager
SMS Assist
01.2022 - Current
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Created customer support strategies to increase customer retention.
District Manager
ACE Cash Express Inc.
08.2005 - 12.2021
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinated with other district managers to actualize performance improvement strategies.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built positive and productive relationships with store and field leadership.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Owner
Lazy Daisy Cleaning And Janitorial
07.2000 - 02.2018
- Managed day-to-day business operations.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared annual budgets with controls to prevent overages.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and motivated employees to perform daily business functions.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Education
Bachelor of Science - Business
University of Phoenix
Metairie, LA05.2016
Skills
- Data Entry
- Demographic Profiling
- Quality Control Standards
- Product and Service Sales
- Training Programs
- Team Goals
- Information Updates
- Account Updates
- Efficient Service
- Creative Thinking
- Maintaining Customer Database
- Sales Proficiency
Timeline
Customer Relationship Manager
SMS Assist
01.2022 - Current
District Manager
ACE Cash Express Inc.
08.2005 - 12.2021
Owner
Lazy Daisy Cleaning And Janitorial
07.2000 - 02.2018
Bachelor of Science - Business
University of Phoenix
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