Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daisy Lerma Villa

Gresham,OR

Summary

Care-focused Phlebotomist with background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges, and enhancing patient satisfaction through expert venipuncture and compassionate patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.



Overview

4
4
years of professional experience
1
1
Certification

Work History

Phlebotomist

QuestDiagnostics
04.2024 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Accurately performs, collects, and labels CLIA-waved lab tests and reports results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.

Phlebotomist

Octapharma
07.2023 - 04.2024
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.

Dispatcher

PrimeFlight
09.2020 - 04.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Used software systems that improved efficiency within the dispatch center operations.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within
    organizational standards.
  • Analyzed customer feedback and provided solutions to improve customer service.

Education

High School Diploma -

Centennial High School
Gresham
05.2020

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • HIPAA Compliance
  • Medical terminology knowledge
  • Team Collaberation
  • Spanish Bilingual
  • Attention to Detail

Certification

  • PT - Phlebotomy Technician

Timeline

Phlebotomist

QuestDiagnostics
04.2024 - Current

Phlebotomist

Octapharma
07.2023 - 04.2024

Dispatcher

PrimeFlight
09.2020 - 04.2023

High School Diploma -

Centennial High School

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Daisy Lerma Villa