Daisy Lozoya
El Paso,TX
Summary
Medical Assistant and phlebotomy with 5 years of experience in both clinical and administrative healthcare settings. skilled in patient intake,vitals, diagnostics testing, insurance verification, and electronic health records (epic, cerner, Athena). Known for strong patient communication, accuracy in documentation, and ability to support high-volume environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Centro De Salud Familiar La Fe
El Paso, TX
10.2022 - 04.2026
- Ensure patients understand provider instructions, test results, and home-care guidance before discharge.
- Assisted healthcare providers with minor clinc procedures performed patient intake and vitals signs, and conducted EKGs and diagnostic test (covid, flu, strep, urine dipstick)
- Maintain clean, stocked, and organized exam rooms after each patient.
- Medical records management, release of information, hospital records retrieval, PHI document auditing/scanning, and certified mail handling.
- Verify insurance, process referrals and authorizations, and update electronic health records (EHR).
- Handle scheduling, high-volume calls, and prescription requests while maintaining professionalism.
Lab Assistant (COVID Testing Contract)
Trident Care
El Paso, TX
03.2021 - 07.2021
- Performed high-volume specimen collection and PCR testing for up to 500 patients daily.
- Documented patient information and results accurately within strict deadlines.
- Ensured compliance with PPE, infection control, and safety protocols.
- Provided clear instructions to patients and maintained professionalism under pressure.
Personal Caregiver
Valor Personal Assistance Services
El Paso, TX
11.2017 - 10.2020
- Assisted clients with daily living activities, prescriptions, and mobility support.
- Monitored patient well-being and reported health changes to care providers.
- Maintained a clean and safe environment while offering compassionate care.
Phlebotomist Student
University Medical Center
El Paso, TX
09.2016 - 10.2016
- Performed venipuncture, capillary draws, and specimen labeling with high accuracy.
- Processed, transported, and stored specimens following lab safety standards.
- Maintained organized and sanitized phlebotomy workstations.
Medical Assistant Technician
South West Eye Institute
El Paso, TX
07.2011 - 08.2012
- Assisted ophthalmologists with visual tests, diagnostics, and patient intakes.
- Educated patients on eye health and post-procedure care.
- Managed EHR documentation and maintained exam room readiness.
Education
Phlebotomy Technician -
El Paso Community College
01-2017
Medical Assistant - Medical Assistant
Western Technical College
01-2010
High School Diploma - undefined
Horizon High School
01-2009
Skills
- Clinicals skills
- Administrative skills
- Multi-line phone system
- EKG Setup & Monitoring
- Medication Reconciliation
- Medical terminology knowledge
- Knowledge of Insurance Plans
- Electronic Health Records-EMR ,Epic, Athena, & Cerner
- Phone etiquette
- Customer service
Certification
- NHA Certified – National Health Association
- ASCP Phlebotomy Technician Certified
- CPR / First Aid Certified
Languages
Bilingual: English & Spanish
Timeline
Medical Assistant
Centro De Salud Familiar La Fe
10.2022 - 04.2026
Lab Assistant (COVID Testing Contract)
Trident Care
03.2021 - 07.2021
Personal Caregiver
Valor Personal Assistance Services
11.2017 - 10.2020
Phlebotomist Student
University Medical Center
09.2016 - 10.2016
Medical Assistant Technician
South West Eye Institute
07.2011 - 08.2012
High School Diploma - undefined
Horizon High School
Phlebotomy Technician -
El Paso Community College
Medical Assistant - Medical Assistant
Western Technical College