Daisy Magana
Atlanta,GA
Summary
Bilingual customer service professional with 5 years of experience in fast-paced environments. Strong communicator skilled in problem-solving and building positive relationships with clients and team members. Effectively manages multiple priorities and resolves concerns while delivering exceptional service. Currently pursuing higher education in Science, highlighting commitment to continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Spectrum Health Services
Peachtree City, Georgia
06.2023 - Current
- Assisted healthcare providers during patient examinations and procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Managed patient scheduling and appointment reminders to enhance patient flow.
- Coordinated referrals to specialists and follow-up appointments to ensure continuity of care.
- Assisted back office patient processes, contributing to reduced office wait times.
- Utilized electronic health record systems for accurate patient documentation.
- Maintained cleanliness and organization of examination rooms consistently.
Server
El Rio Grande
Forest Park, Georgia
03.2022 - 04.2023
- Managed table settings and cleanliness for optimal guest comfort.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed customer payments accurately and efficiently.
- Addressed customer inquiries and resolved concerns promptly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Manager
Plato’s Closet
Morrow, Georgia
01.2021 - 08.2021
- Trained new employees on company policies and customer service standards.
- Resolved customer inquiries and issues promptly, enhancing customer satisfaction.
- Managed inventory and organized merchandise displays to improve shopping experience.
- Coordinated with team members to maintain a clean and organized environment.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Addressed customer complaints swiftly, preserving brand reputation and fostering loyalty.
Education
Associate of Science -
Atlanta Technical College
Atlanta, GA 04.2026 - 06.2026
Forest Park High School
Forest Park, GASkills
- Bilingual
- Customer service experience 5 years
- Team collaboration
- Data analysis
- Efficient problem solving
- Patient care
- Multitasking and organization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Associate of Science -
Atlanta Technical College
04.2026 - 06.2026
Medical Assistant
Spectrum Health Services
06.2023 - Current
Server
El Rio Grande
03.2022 - 04.2023
Manager
Plato’s Closet
01.2021 - 08.2021
Forest Park High School