Giselle Flores
Stafford,TX
Summary
Dedicated healthcare professional with experience in clinical and administrative roles, demonstrating strong proficiency in patient care, medical procedures, and electronic health records management. Committed to fostering teamwork and adaptability while consistently delivering high-quality results in dynamic environments. Proven ability to effectively support medical staff and patients, ensuring seamless operations and enhanced patient experiences. Recognized for reliability and a proactive approach to challenges in fast-paced healthcare settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Oprex Medical Group
07.2025 - Current
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Scheduled appointments for patients, coordinating with other departments as needed
Manager
Chick-fil-A Restaurants
11.2020 - Current
- Led a team of XX employees, providing guidance and support to ensure efficient operations
- Maintained high standards of quality control to ensure customer satisfaction
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Medical Receptionist
Oakbend Medical Group
08.2024 - 04.2025
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Front of House Team Member
Raising Cane's
09.2020 - 12.2020
- Collaborated with the kitchen team to ensure timely delivery of food orders and maintain high-quality standards
- Maintained cleanliness and organization in the dining area to create an inviting atmosphere for guests
- Processed customer orders and handled transactions at the drive-thru
Cashier/Customer Service
Champs Sports
07.2020 - 09.2020
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Organized merchandise and maintained store appearance
Education
High school diploma -
Hastings High School
Houston, TX05.2022
Skills
- Time management
- Bilingual
- Multitasking
- Adaptability
- Customer service
- Patient scheduling
- HIPAA compliance
- Team leadership
- Decision-making
- Patience and empathy
Certification
- BLS Certification January 2027
Languages
English
Spanish
Timeline
Medical Assistant
Oprex Medical Group
07.2025 - Current
Medical Receptionist
Oakbend Medical Group
08.2024 - 04.2025
Manager
Chick-fil-A Restaurants
11.2020 - Current
Front of House Team Member
Raising Cane's
09.2020 - 12.2020
Cashier/Customer Service
Champs Sports
07.2020 - 09.2020
High school diploma -
Hastings High School