Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daisy Martinez

Platte City,MO

Summary

Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

1
1
year of professional experience

Work History

Player's Club Supervisor

Gila River (Lone Butte Casino)
Chandler, AZ
09.2023 - Current
  • Greeted guests upon arrival and provided them with information about the Player's Club benefits and services.
  • Explained rules, regulations, and procedures to new members regarding usage of their club cards.
  • Assisted guests in signing up for the Player's Club membership and explained the various membership tiers.
  • Managed employee performance evaluations, promotions, and disciplinary actions.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
  • Evaluated workers' performance to write performance reviews.
  • Managed cashiering duties associated with issuing complimentary items, vouchers, and tickets issued by Player's Club representatives.
  • Handled customer complaints in a professional manner while providing resolutions that are satisfactory to both parties involved.

EVS Attendant

Dessert Diamond Casino
Glendale, AZ
02.2023 - 09.2023
  • Disinfected surfaces such as countertops, sinks, toilets and showers using appropriate chemicals.
  • Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
  • Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
  • Picked up and transported recyclables and trash from various locations to appropriate disposal facilities.
  • Responded quickly to spills or accidents to minimize damage or contamination.
  • Stocked paper products in restrooms and break rooms.
  • Maintained janitorial closets with supplies for daily use.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Disposed of waste materials according to regulations.
  • Communicated with supervisors about facility needs/issues.

Education

High School Diploma -

Liberty High School
Liberty
05-2008

Skills

  • Upselling strategies
  • Guest Relations
  • Operations Monitoring
  • Multitasking
  • Teamwork and Collaboration
  • Active Listening
  • Reliability
  • Adaptability
  • Professionalism

Languages

Spanish
Native/ Bilingual

Timeline

Player's Club Supervisor

Gila River (Lone Butte Casino)
09.2023 - Current

EVS Attendant

Dessert Diamond Casino
02.2023 - 09.2023

High School Diploma -

Liberty High School
Daisy Martinez