Daisy Mayoral

• Worked directly with patient treatment teams and participated in care coordination procedures.
• Addressed patient concerns and provided support to vulnerable demographics.
• Helped vulnerable individuals navigate complex healthcare system.
• Increased awareness of available resources by organizing and participating in community health fairs and events.
• Overlook and Support team
• EHR Training and experience

• Train/Onboard MA's with clinical workflows
• Collaborate with Quality Teams to meet clinical measures, meeting most at the 75th percentile
• Vaccine Management
• Organization of documents required for audits
• Support staff with clinical needs/questions
• Conducted monthly and quarterly inventory of supplies

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Obtained client medical history, medication information, symptoms, and allergies.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Educated customers on use of banking website and mobile apps.

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• Maintained a clean and organized workspace for optimal productivity and safety.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Set up new sales displays each week with fresh merchandise.