Daisy Medina
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Seeking a position as a flight attendant to be able to provide passengers with a safe, adventurous and extraordinary flight experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Housekeeping Manager
Sonesta Select Hotel
04.2019 - 01.2024
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Housekeeping Operations Manager
The Marriott Hotel
09.2015 - 12.2019
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Ensured compliance with safety regulations, maintaining a safe environment for all employees and guests.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Certificate - Medical Assistant
Aquidneck Island Adult Learning Center
Newport, RI06.2021
Accounting And Clerk - Business Administration
Aquidneck Island Adult Learning Center
Newport, RI10.2016
Skills
- Bilingual
- BLS certified
- Organized leadership
- Time management expert
- Health and safety compliance
- Ability to take and follow instructions
- Customer Service
- Verbal Communication
- Conflict Resolution
- Team work
Certification
- BLS American Heart Association, 03/2023
- Medical Assistant, 06/2021
- Business Administration Certification, 10/2016
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Housekeeping Manager
Sonesta Select Hotel
04.2019 - 01.2024
Housekeeping Operations Manager
The Marriott Hotel
09.2015 - 12.2019
Certificate - Medical Assistant
Aquidneck Island Adult Learning Center
Accounting And Clerk - Business Administration
Aquidneck Island Adult Learning Center
Similar Profiles
Maria OsipovaMaria Osipova
Front Desk Agent at Sonesta SelectFront Desk Agent at Sonesta Select
Dantay WashingtonDantay Washington
Operations Manager at Sonesta select Miami lakesOperations Manager at Sonesta select Miami lakes
Jacob AlexanderJacob Alexander
Front Desk Agent at Sonesta Select, Boston - MilfordFront Desk Agent at Sonesta Select, Boston - Milford