Daisy Morales
Carrollton
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Call Center Agent
All My Sons Moving
Carrollton
03.2025 - Current
- Managed high-volume inbound calls for moving services and customer inquiries.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Assisted customers in scheduling moving appointments and providing service details.
- Provided information on pricing, services, and promotions to potential customers.
- Documented customer interactions accurately in the company database system.
- Initiated customer interactions with a warm greeting in a professional and courteous manner.
CHIPOTLE
(Front of house trainer )
05.2023 - 08.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register accurately to process various payment methods, ensuring smooth transaction flow.
- Delivered exceptional customer service while promoting loyalty programs, enhancing customer retention.
- Addressed customer complaints professionally, ensuring satisfaction in line with company policy.
- Restocked shelves with merchandise to maintain inventory levels.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed customer transactions by issuing receipts, refunds, and change at the register.
- Performed various tasks assigned by management to support store operations.
MARSHALLS
(Sales Associates)
09.2022 - 04.2023
- Assisted customers with requests and answered questions, enhancing overall satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Collaborated with diverse team to achieve goals and resolve product and service issues.
- Completed day-to-day duties accurately and efficiently.
- Identified customer needs promptly, ensuring timely and effective solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
RL Turner High School
Carrollton, TXSkills
- Call Monitoring
- Customer Service
- Order Processing
- Communication
- Verbal Communication
- Active Listening
- Multitasking
- Time management
- Dependability
- Flexibility
- Positive attitude
- Interpersonal skills
- Microsoft Word
- Training & Development
Languages
- English
- Spanish
Timeline
Call Center Agent
All My Sons Moving
03.2025 - Current
CHIPOTLE
(Front of house trainer )
05.2023 - 08.2024
MARSHALLS
(Sales Associates)
09.2022 - 04.2023
High School Diploma -
RL Turner High School