Kaydy Garrido Garcia
Henderson
Summary
Highly motivated individual, with a desire to take on new challenges. Strong work ethic and adaptability. I'm a fast learner, willing to learn and master new skills daily.
Knowledgeable in hospitality, ensuring great customer service during high-volume days. Working in both team-based and independent settings, making sure to prioritize customer satisfaction while upholding company policy. Skilled in multitasking and time management, providing bilingual support to enhance client satisfaction.
Overview
5
5
years of professional experience
Work History
Bilingual Call Center Agent
TTEC
Henderson
2025.08 - Current
- Monitored daily call queues.
- Maintain a consistent workflow.
- Provided bilingual support to customers in English and Spanish.
- Assist customers with inquiries through the phone line.
- Addressing client concerns.
- Follow and understand HIPAA guidelines.
- Multitasking using different programs.
- Guide customers with additional information.
- Monitor performance, such as average handle time.
- Ensure a higher volume of issue resolution.
- Utilizing computer systems to access clients' accounts and provide solutions.
Front Desk Agent
MGM Resorts
Las Vegas
2024.08 - 2025.07
- Ensuring guest satisfaction during the check-in and check-out process.
- Greet the guest upon arrival.
- Assisting guests with any questions and concerns.
- Providing great service during high-volume days and challenging situations.
- Promote hotel amenities and services to enhance guests stay.
- Answering guest inquiries, recommending shopping, dining, or entertainment.
- Providing excellent customer service while upholding company policy.
- Maintain accurate forms of payment on guest reservations.
- Handling cash payments.
- Communicate with different departments.
- Processed payments and maintained accurate billing records.
- Collaborated with team members to enhance guest satisfaction experience.
- Resolved customer complaints promptly and courteously.
Sales Associate
Altar'd State
Las Vegas
2024.04 - 2024.08
- Collaborated with team members to ensure efficient store operations.
- Assisted customers with product selection and provided personalized service.
- Stocked shelves and organized merchandise displays for easy access.
- Engaged with customers to build relationships and foster loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Lifeguard
Resorts World Casino
Las Vegas
2021.07 - 2022.01
- Monitored pool areas for safety and compliance with health regulations.
- Provided first aid and emergency response during critical situations.
- Enforced facility rules to maintain a safe environment for guests.
- Conducted regular safety drills and training sessions for team members.
- Collaborated with management to improve safety procedures and protocols.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Reported any unsafe conditions or suspicious activity to management immediately.
Education
High School Diploma -
Smart Horizon Career
Las Vegas, NV2023-11
Skills
- Bilingual support
- Call monitoring
- Issue resolution
- Client management
- HIPAA compliance
- Customer relationship management
- Time management and efficiency
- Active call resolution monitoring
- Multitasking in a high-volume environment
- Inbound call handling
- Team collaboration
- Troubleshooting inquiries
- Empathy and patience
- Fluent in Spanish
- Customer service
- Tech-savvy
Timeline
Bilingual Call Center Agent
TTEC
2025.08 - Current
Front Desk Agent
MGM Resorts
2024.08 - 2025.07
Sales Associate
Altar'd State
2024.04 - 2024.08
Lifeguard
Resorts World Casino
2021.07 - 2022.01
High School Diploma -
Smart Horizon Career