ROSENDA MELENDEZ

Handles inquiries related to benefits and eligibility in a professional, resourceful, and empathetic manner. Multitasks and remains calm under pressure, especially during peak hours or difficult calls; deescalates calls appropriately. Escalates priority issues, follows up on complex issues, and reports to management. Completes call notes and call reports as necessary, updating them in the CRM. Records details of comments, inquiries, complaints, and actions taken.Maintains quality results by adhering to attendance, performance, and call quality standards; and follows strict confidentiality standards.Participated in a culture of shared leadership and promotes organizational values. Contributes to team effort by completing other projects and tasks as assigned.

Enhanced warehouse efficiency by implementing effective inventory management and organization systems . Reduced order processing times with streamlined picking , packing and shipping procedure .Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items . Performed general housekeeping and cleaning tasks

• My position as a dispatcher consisted of answering multiple phone calls and emails throughout my shift
• When receiving calls from clients I was required to track down our security officers and dispatching accordingly
• While on duty I was required to schedule multiple employees to work

• I would assist with basic needs; driving patient to chemotherapy, feed, shower & help with medications

• While stationed in the shipping and receiving department I assisted customers as they arrived either handing them their packages or processing incoming boxes and pallets
• My planner position consisted of answering incoming calls and typing up work orders for other employees