Daisy Nieves
York,Pennsylvania
Summary
Highly analytical healthcare management professional combining more than 18 years of work in Health care with proficiency in management, leadership, and positive outcomes. Looking to obtain a position that requires broad contact with the public and active participation in the planning and implementation of overall company goals and strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Telemarketing Agent
CVS Aetna
Remote
01.2023 - 02.2024
- Completed daily cold calling and outreach to build sales pipeline.
- Ensured compliance with all federal regulations governing telemarketing activities, mitigating risk and maintaining company reputation.
- Managed time proficiently, balancing a high volume of calls with other tasks as necessary.
- Consistently met and exceeded monthly sales targets through persuasive communication skills.
Community Engagement Specialist
Healthfirst
New York, NY
03.2017 - 03.2022
- Established partnerships with local businesses and organizations for increased community engagement opportunities.
- Conducted surveys and analyzed data and prepared and maintained reports and records.
- Maintained open lines of communication with key stakeholders, fostering trust and transparency in organizational operations.
- Developed educational materials tailored specifically towards different demographic groups, increasing cultural understanding among residents of various backgrounds.
Benefit Consultant
Well care of Ny
New York, NY
07.2014 - 02.2015
- Adhering to marketing enrollment policies, maintaining knowledge in company products, networking with local senior resources, opening marketing sites in the community, establishing expertise on Medicare components, being a team player.
Supervisor of Sales
Access Medicare
Jackson Heights, NY
06.2011 - 07.2014
- Assisting with staffing, training, and scheduling, maintaining strong knowledge of company products and regulations, displaying strong leadership skills, strategically planning methods to achieve operational goals, maintaining and improving company's reputation, encouraging creative thinking and problem-solving, achieving high staff retention, reviewing customer survey information, assisting in resolving client requests and operational issues, creating and maintaining record management systems.
Network Management
Access Medicare
Jackson Heights, NY
06.2011 - 07.2014
- Maintaining good communication between department heads, medical staff, and governing boards, initiating audit process, identifying process improvements, cooperating and communicating effectively with physicians.
Enrollment Counselor
Elder Plan
Brooklyn, NY
10.2009 - 01.2011
- Qualifying Medicare recipients, reaching out to the Medicare population in local areas, using team leader to maintain leads organized, complying with applicable laws and regulations.
Senior Medicare Marketing representative
Healthfirst
New York, NY
08.2005 - 08.2009
- Adhering to marketing enrollment policies, establishing expertise on Medicare and all components, representing the company at community and professional organizational meetings, establishing and maintaining external communications calendar.
Education
No Degree - Business Administration
Monroe College
The Bronx, NY01.1998
Skills
- Superior verbal and written communication skills
- Fluent in Spanish
- Brand development and management
- Relationship building
- Strong presentation skills
- Knowledge of Medicare and Medicaid statutes and regulations
- Building rapport
- Adaptability and Dependability
- Inbound and outbound calls
Certification
- Certified Accident and Health Agent
- Automated office specialist (Microsoft word)
Timeline
Telemarketing Agent
CVS Aetna
01.2023 - 02.2024
Community Engagement Specialist
Healthfirst
03.2017 - 03.2022
Benefit Consultant
Well care of Ny
07.2014 - 02.2015
Supervisor of Sales
Access Medicare
06.2011 - 07.2014
Network Management
Access Medicare
06.2011 - 07.2014
Enrollment Counselor
Elder Plan
10.2009 - 01.2011
Senior Medicare Marketing representative
Healthfirst
08.2005 - 08.2009
No Degree - Business Administration
Monroe College