Hi, I’m
DAISY OCAMPO
North Chicago,IL
Overview
14
years of professional experience
2
Certifications
2
Languages
Summary
Dedicated healthcare professional with 14 years of experience in medical assisting, specializing in cardiology and multispecialty care. Proven ability to coordinate patient care and streamline clinical workflows while effectively managing daily operations and fostering communication across diverse teams. Expertise includes scheduling, electronic medical records, prior authorizations, inventory management, and staff training, ensuring seamless clinical and administrative support. Committed to teamwork, adaptability, and delivering high-quality results in fast-paced environments, consistently providing exceptional support to medical staff and patients.
Work History
NORTHWESTERN MEDICINELake Forest, IL
Medical Assistant, Heart Failure/Cardiology
04.2023 - Current
Job overview
- Provide patient-centered support throughout the care process and communicate patient needs to the appropriate clinical team members.
- Coordinate patient needs related to appointments, referrals, testing, follow-up care, insurance, and prior authorizations.
- Facilitated communication among patients, physicians, nurses, medical assistants, and administrative staff to enhance care coordination.
- Utilize EPIC/EHR system for patient documentation, data entry, chart review, messaging, and clinical workflow.
- Support daily clinic operations through room/equipment preparation, supply monitoring.
- Assist with onboarding and orientation of new medical assistants, including clinical procedures, office workflows, policies, and EPIC processes.
- Respond to changing staffing and provider needs by adjusting workflow priorities and communicating updates to affected team members and patients.
- Recorded patient vital signs and updated electronic health records for accurate clinical documentation.
- Prepared exam rooms, sterilized instruments, and maintained infection-control standards.
- Completed EKGs and other tests based on patient presentation in office.
NORTHWESTERN MEDICINEGrayslake, IL
Lead Medical Assistant, Multispecialty
01.2017 - 09.2022
Job overview
- Served as a resource to clinical staff and assisted with training and onboarding.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported daily clinical operations and workflow coordination.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Coordinated EHR updates, medication reconciliation, and visit preparation with accuracy.
- Led patient rooming, vitals collection, and intake documentation for efficient clinic flow.
- Fostered positive clinic atmosphere through open communication, participation in staff meetings, and constructive feedback on operations.
Northwestern Medical GroupLake Forest, IL
Medical Assistant, Multispecialty
11.2012 - 01.2017
Job overview
- Roomed patients and obtained vital signs, medication histories, and chief complaints for provider visits.
- Prepared exam rooms, sterilized instruments, and maintained supply readiness for daily patient care.
- Documented patient information accurately in Epic, supporting complete and timely clinical records.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed EKGs and other tests based on patient presentation in office.
- Coordinated rooming workflows to support efficient provider schedules and patient flow.
Education
Sanford-Brown CollegeSkokie
Medical Assistant Program from Medical Assisting
University Overview
RMA/CMA credentials | CPR/First Aid (verify current status)
College of Lake CountyGrayslake, IL
Skills
- Patient Care Coordination
- Vaccination Support
- Vital sign monitoring
- EPIC / EHR
- Prior Authorizations
- Scheduling & Appointment Coordination
- Provider & Team Communication
- Workflow Management
- Clinic Operations
- Quality Improvement
- Staff Training
- Administrative Support
- Microsoft Office Suite
- HIPAA compliance
- Bilingual proficiency
- Vital sign monitoring
Certification
CMA credentials, CPR/First Aid
Languages
Languages: English & Spanish – written and spoken proficiency
Timeline
Medical Assistant, Heart Failure/Cardiology
NORTHWESTERN MEDICINE
04.2023 - Current
Lead Medical Assistant, Multispecialty
NORTHWESTERN MEDICINE
01.2017 - 09.2022
Medical Assistant, Multispecialty
Northwestern Medical Group
11.2012 - 01.2017
Sanford-Brown College
Medical Assistant Program from Medical Assisting