Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antonio King

Newport News,VA

Summary

Astute INFOSEC analyst with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

BHG
Newport News, VA
03.2023 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed tests of functionality, security, and performance of different workstations and devices.

Cyber Security Analyst Intern

Marathon Medical
Remote
01.2020 - 03.2023
  • Recommend improvements in security systems and procedures.
  • Conducted security audits to identify vulnerabilities.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Monitored use of data files and regulated access to protect secure information.
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Developed plans to safeguard computer files against modification, destruction, or disclosure.
  • Managed 100-computer network from Botnet virus

Education

Master of Arts - Human Services

LU Online
Online
03.2012

Bachelor of Science - Criminal Justice

Liberty University
Lynchburg, VA
05.2009

Skills

  • Support Ticket System Management
  • Closing Tickets
  • Hardware Components
  • VPN Configurations
  • Technical Support Triage
  • Connectivity Software
  • Remote System Analysis
  • Help Desk Support
  • Video Conferencing
  • Network Infrastructure Monitoring
  • Switches and Routers

Certification

  • Certified IT Helpdesk Administrator,
  • CompTIA+ - 2023

Timeline

IT Help Desk Technician

BHG
03.2023 - Current

Cyber Security Analyst Intern

Marathon Medical
01.2020 - 03.2023

Master of Arts - Human Services

LU Online

Bachelor of Science - Criminal Justice

Liberty University
Antonio King