Daisy Pacheco
Orange,CA
Summary
Dynamic Service Coordinator at Siemens Smart Infrastructure with demonstrated ability in optimizing service completion across multiple sites. With a true passion for customer satisfaction, I excel in managing urgent requests and fostering client relationships.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Fire & Safety Service Coordinator
Siemens Smart Infrastructure
Cypress, California
04.2026 - Current
- Serve as the primary contact for service customers, meeting customer expectations and conducting inspections within their compliance window.
- Manage and rearrange scheduling decisions based on urgency and other incoming service calls.
- Monitored requests via phone and email from Siemens customers nationwide, gathering essential information and directing requests to appropriate branches for timely resolution.
- Developed and maintained relationships with clients to enhance service satisfaction.
Service Advisor
House of Imports Mercedes-Benz
Buena Park, CA
02.2023 - 04.2026
- Served as primary client contact during vehicle service and repair, ensuring clear communication and satisfaction.
- Calculated detailed estimates and provided proactive status updates to maintain transparency.
- Coordinated vehicle check-in and delivery to streamline operations and improve customer experience.
- Utilized CDK proficiently to manage service workflows and track repair progress.
- Documented repair orders with precision to maintain clarity and foster accountability in service processes.
VIP Tour Guide
Disneyland Resort
Anaheim, CA
03.2019 - 01.2023
- Acted as a docent for high-profile guests, providing personalized itineraries for up to 18-hour shifts.
- Organized and coordinated itineraries to ensure guests completed all desired attractions, entertainment, and dining experiences.
- Anticipated guests' needs using a proactive, two-steps-ahead approach.
- Built strong relationships with guests of all ages, enhancing their overall experience while maintaining professionalism.
Education
Stenography
Hardeman School of Court Reporting
OnlineB.A. - Psychology
California State University of Long Beach
Long Beach, CA 08.2016 - 12.2020
Skills
- Customer relationship management
- Customer service focus
- Scheduling management
- Detail-oriented organization
- Problem-solving initiative
- Effective under pressure
- Effective communication
- Collaborative and autonomous
Additional Skills & Hobbies
Timeline
Fire & Safety Service Coordinator
Siemens Smart Infrastructure
04.2026 - Current
Service Advisor
House of Imports Mercedes-Benz
02.2023 - 04.2026
VIP Tour Guide
Disneyland Resort
03.2019 - 01.2023
B.A. - Psychology
California State University of Long Beach
08.2016 - 12.2020
Stenography
Hardeman School of Court Reporting