Daisy Patino
Chicago,IL
Summary
Detail-oriented Payment Posting Specialist with a strong focus on accuracy, account reconciliation, and discrepancy resolution. Proven ability to train staff and generate insightful reports that enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Senior Payment Posting Specialist
Compass Health Center
Chicago, IL
03.2022 - Current
- Processed insurance payments accurately and timely for patient accounts across three facilities.
- Ensured all payments were posted accurately within established timelines.
- Resolved payment posting discrepancies through detailed research and systematic investigation.
- Monitored account balances, making necessary adjustments to maintain accuracy.
- Collaborated with billing team to achieve accurate account reconciliations and timely adjustments.
- Reviewed overpaid accounts, processing refunds and adjustments to ensure prompt resolution.
- Generated daily, weekly, and monthly reports detailing payment activity trends.
- Assisted in training new staff on payment posting procedures and software usage.
Billing Revenue Specialist
Ambulatory Management Solutions
Chicago, Illinois
08.2019 - 02.2022
- Efficiently posted EFT ACH payments for North Carolina client's facility billing and patients.
- Streamlined EDI payment processing through management of remittance file downloads, enhancing automation.
- Collaborated with management to reconcile accounts receivable, facilitating accurate monthly closings.
- Executed month-end processes, including production reporting and cash balancing, ensuring financial accuracy.
- Checked patient accounts thoroughly to verify refunds and responsibilities were correct.
- Compiled payment reason reports to assist collection efforts effectively.
- Processed daily anesthesia claims via eClinicalWorks for timely submission.
Cash Application Specialist
United Dental Partners
Chicago, Illinois
05.2018 - 07.2019
- Posted EFT, ACH, and lockbox payments for 26 dental offices using Open Dental software, ensuring timely application of funds.
- Processed recurring patient payments and monitored daily payment reports to ensure accuracy.
- Managed accounts receivable transactions, executing billing adjustments and write-offs to maintain accurate financial records.
- Followed up on outstanding insurance claims, documenting findings meticulously.
- Coordinated and processed refund requests, preparing documentation for mailing to enhance patient satisfaction.
- Assisted with internal audit requests and conducted thorough documentation reviews.
Patient Coordinator
Modern Dental on Division
Chicago, Illinois
10.2017 - 05.2018
- Verified patient eligibility and coordinated insurance authorizations effectively.
- Coordinated front office operations, ensuring efficient patient reception and appointment scheduling.
- Delivered excellent customer service by addressing phone and in-person inquiries promptly.
- Facilitated patient and insurance payment processing through practice management system.
- Developed and presented treatment plans tailored to patient needs.
Patient Coordinator
Confident Smiles
Chicago, Illinois
03.2015 - 10.2017
- Greeted patients in person and by phone, verifying accurate demographic and insurance records to facilitate seamless patient intake.
- Verified insurance eligibility and benefits using carrier databases.
- Educated patients on procedures, treatment plans, and financial responsibilities.
- Coordinated scheduling of appointments and payment arrangements, enhancing patient experience and accessibility.
- Processed orthodontic pre-authorizations and dental insurance claims, ensuring timely approvals and effective reimbursement.
- Accurately posted patient and insurance payments to maintain precise financial records.
Education
Dominican University
River Forest, ILSkills
- Revenue cycle management
- Cash application
- Payment processing automation
- EDI processing
- Account reconciliation
- Financial reporting
- Payment data analysis
- Process improvement
- Detail-oriented problem solving
- Team collaboration
- Insurance verification
Languages
Spanish
Native/ Bilingual
Timeline
Senior Payment Posting Specialist
Compass Health Center
03.2022 - Current
Billing Revenue Specialist
Ambulatory Management Solutions
08.2019 - 02.2022
Cash Application Specialist
United Dental Partners
05.2018 - 07.2019
Patient Coordinator
Modern Dental on Division
10.2017 - 05.2018
Patient Coordinator
Confident Smiles
03.2015 - 10.2017
Dominican University