Daisy Peraza
Reseda,CA
Summary
Cultivated a safety-oriented culture while optimizing operational practices across the organization. Championed initiatives that promoted a secure work environment and increased workflow efficiency. Oversaw compliance with safety regulations to enhance operational pathways. Elevated customer satisfaction levels through proficient management of daily operations. Transformed team interactions by proactively tackling challenges and maintaining project focus. Refined service delivery processes to enhance overall operational effectiveness and quality.
Overview
4
4
years of professional experience
Work History
Gas Meter Reader Tech
Southern California Gas Company
Van Nuys, California
01.2024 - Current
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Drove trucks to and from job sites to perform work on meters.
Shift Lead Manager
Jamba Juice
Burbank, CA
03.2022 - 01.2024
- Cooperated with coworkers to improve customer experience and manage storefront
- Coached crew members to optimize performance and motivate toward more efficient work
- Supervised employees and oversaw quality compliance with company standards for food and services
- Exercised composure under pressure and in escalated customer service scenarios
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Kept employees operating productively and working on task to meet business and customer needs
- Trained and mentored new employees to maximize team performance
- Excelled in every store position and regularly backed up front-line staff
Education
GED -
Burbank Adult School
Burbank, CA01.2023
Skills
Following Instructions
Teamwork and Collaboration
Customer Satisfaction
Safety
Product knowledge
Microsoft Powerpoint
Microsoft Excel
Microsoft Word
Accurate Money Handling
Staff Training
Timeline
Gas Meter Reader Tech
Southern California Gas Company
01.2024 - Current
Shift Lead Manager
Jamba Juice
03.2022 - 01.2024
GED -
Burbank Adult School