DAISY PEREZ
Chandler,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Relations Agent
American Airlines
Tempe
05.2021 - Current
- Top performer in investigating and resolving complaints using a variety of systems
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Work in team environment to pursue creative solutions to service failures
- Provide compensation to customers when appropriate
- Assist American Airlines in continuing efforts to improve customer service by collecting complaint information
- Work with other departments to resolve service failures
- Mentored junior team members and managed employee relationships.
Customer Service Teammate
PayPal
Chandler
12.2018 - 05.2021
- Answer inbound contact from customers and work to resolve their queries in real time
- Research customer inquiries using the appropriate technology
- Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal
- Ability to help customer understand and navigate the PayPal site & product
- Deliver on metrics for example: phone handle time and customer experience
- Represent with a high level of professionalism and customer service at all times
- Maintain and promote a positive attitude while meeting productivity goals
- Continually display initiative to take on additional responsibilities toward professional growth.
Dining Room Coordinator
Atria Chandler Villas
Chandler
12.2015 - 12.2018
- Developed customer service skills and managing skills by interacting with customers and employees
- Provide a high level of customer service and promote a restaurant style-dining atmosphere
- Interact and build rapport with residents on a daily basis
- Handled resident complaints
- Implemented new processes/policies to ensure efficiency from kitchen staff
- Work closely with the culinary service director and/or executive director to keep residents satisfied with food and dining programs
- Create weekly schedules
- Maintain productivity among staff
- Adhere to Quality Enhancement standards and food safety practices
- Hosted multiple resident activities ex: Bingo, Olympic games, happy hour, seasonal activities.
Education
Certified Laser Technician -
National Laser Institute
08.2018
Licensed in Cosmetology -
East Valley Institute of Technology
06.2017
High School Diploma with Honors -
Chandler High School
05.2017
Skills
- Customer service experience
- Excellent communication skills
- Strong problem solving abilities
- Team motivator
- Adapt to change
- Self-motivated, flexible, multi-tasker with strong attention to detail
- Basic computer skills- Microsoft word, Excel, and PowerPoint
- Building rapport
- Typing proficiency
Timeline
Customer Relations Agent
American Airlines
05.2021 - Current
Customer Service Teammate
PayPal
12.2018 - 05.2021
Dining Room Coordinator
Atria Chandler Villas
12.2015 - 12.2018
Certified Laser Technician -
National Laser Institute
Licensed in Cosmetology -
East Valley Institute of Technology
High School Diploma with Honors -
Chandler High School