Susan Tagalicod
Summerfield,FL
Summary
Dynamic customer relations professional with a proven track record at Camden Properties & Disney Vacation Club, enhancing satisfaction through effective complaint handling and CRM expertise. Recognized for streamlining communication and proactively resolving issues, fostering teamwork, and driving engagement. Committed to delivering exceptional service and building lasting client relationships. Knowledgeable Customer Relations Agent with solid background in managing customer inquiries and resolving issues to enhance satisfaction. Successfully implemented service improvements that led to increased client retention. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Relations Agent
Camden Properties
08.2023 - 08.2025
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Contributed to improved sales results by providing product knowledge and recommendations to customers.
- Documented customer interactions accurately in the CRM system to ensure seamless follow-up processes.
- Actively participated in team meetings to share insights, ideas, and suggestions for continuous improvement of the customer experience journey.
- Streamlined communication between customers and internal departments for efficient problem-solving.
- Proactively identified potential issues through regular review of account data, preventing future problems for customers before they arose.
Member Experience Specialist
Disney Vacation Club
07.2017 - 07.2023
- Developed training materials for the prototype Member Experience team, anticipating the necessary skills staff will need for success.
- Participated in regular team meetings focused on sharing best practices and identifying &developing opportunities for further enhancements to the tailored member experience journey.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Played a key role in the successful launch of new member-focused initiatives that led to increased engagement and satisfaction scores among participants.
- Enhanced member experience by implementing personalized service strategies and addressing individual needs.
Real Estate Agent
First Team Real Estate
01.2014 - 06.2017
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
Education
Bachelor of Arts - Business Administration And Management
Brandman University
Irvine, CA06.2027
Skills
- Customer service excellence
- Complaint handling
- CRM software
- Language proficiency
- Teamwork and collaboration
- Teamwork
- Calm and professional under pressure
- Reliability
- Contact center experience
- Active listening
- Adaptability and flexibility
- Relationship building
Timeline
Customer Relations Agent
Camden Properties
08.2023 - 08.2025
Member Experience Specialist
Disney Vacation Club
07.2017 - 07.2023
Real Estate Agent
First Team Real Estate
01.2014 - 06.2017
Bachelor of Arts - Business Administration And Management
Brandman University
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