Daisy Perez

Providing support to LGBTQ youth who need someone to talk to. A Crisis Counselor is primarily responsible for supporting LGBTQ youth on TrevorText and TrevorChat, or TrevorLifeline, our life affirming crisis services programs for LGBTQ youth. In addition to providing direct crisis counseling, Crisis Counselors are responsible for key administrative tasks required to provide high-quality, continuous crisis support.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
• Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
• Explained importance of contact tracing to prevent disease transmission and keep communities healthy.

• Maintained clean and well-organized environment for client happiness and safety.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Assisted with client personal care needs to foster independence and well-being.