Daisy Perez
Houston,TX
Summary
I’m a detail-oriented professional with strong communication skills and the ability to manage projects from start to finish. I work well under pressure and can handle multiple priorities in fast-paced environments. I take initiative to spot and resolve issues early, always looking for ways to improve processes while supporting overall team goals.
Overview
6
6
years of professional experience
Work History
Fulfillment Representative
Zters
02.2025 - Current
- Coordinated and managed customer orders from the Account Management team, ensuring accuracy and on-time completion.
- Negotiated vendor pricing to align customer requirements with company profit goals.
- Built and maintained strong partnerships with Service Providers to ensure reliable service and quality standards.
- Kept up-to-date knowledge of company services, pricing models, and processes to support efficient order fulfillment.
Transportation Dispatcher
MCLANE FOOD SERVICE
04.2022 - 02.2025
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Efficiently handled all incoming calls from customers inquiring about services or delivery status.
- Assisted in training new staff members on dispatcher duties and responsibilities.
- Analyzed and resolved customer inquiries for missed pick-ups, misplaced containers and property damage.
Transportation Administrator
MCLANE FOOD SERVICE
12.2019 - 04.2022
- Provided customer service support, responding to inquiries in a timely manner.
- Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Education
High School Diploma -
Benjamin O. Davis High School
Houston, TX06.2018
Skills
- Customer Service & Support
- Vendor & Service Provider Relations
- Dispatch & Logistics Coordination
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Fulfillment Representative
Zters
02.2025 - Current
Transportation Dispatcher
MCLANE FOOD SERVICE
04.2022 - 02.2025
Transportation Administrator
MCLANE FOOD SERVICE
12.2019 - 04.2022
High School Diploma -
Benjamin O. Davis High School