Daisy Plaza Davila
New York,NY
Summary
Highly trained and motivated Medical Assistant with over 13 years of experience. Passionate with a proactive approach to delivering exceptional patient care in a fast paced environment. Dedicated to helping patients achieve optimal health and provide superior care using effective communication and critical thinking.
Experienced with conducting detailed laboratory tests and analyses. Utilizes expertise in specimen handling and equipment maintenance to ensure accurate diagnostic results. Knowledge of safety protocols and quality control measures, supporting high standards in laboratory operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Laboratory Technician
New York Cancer & Blood Specialist
12.2024 - Current
- Implemented process improvements that reduced patient wait times, enhancing overall experience.
- Trained and mentored junior medical assistants, promoting skill development and team cohesion.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Maintained accurate patient records using electronic health record (EHR) systems, improving data accessibility.
- Conducted complex tests on blood, urine, and other bodily fluids to diagnose medical conditions.
- Operated and maintained laboratory equipment ensuring compliance with safety standards.
- Trained and mentored junior technicians in laboratory protocols and best practices.
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Set up, maintained and verified sterility of lab equipment and tools.
Medical Assistant
Holtzman Medical Group
03.2021 - 10.2023
- Assisted healthcare providers with examinations and treatments, enhancing workflow efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems, improving data accessibility.
- Coordinated appointments and managed scheduling to optimize clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant
Beth Israel Deaconess
01.2017 - 12.2020
- Assist doctors in performing cardiovascular exams on patients, oversee, administer, analyze, and record tests that require special EKG equipment.
- Ensure that all patients are calm and relaxed during process.
- Administer Holter tests, which monitor patient heart activity for 24 hours and log and review test data.
- Draw blood from patients, collect a variety of other specimen samples as well as label the blood vials that are filled.
- Label vials with correct patient names and dates and bring all blood and specimen samples to lab.
- Escort patients to room and obtain accurate height, weight, pulse, temperature, respiration, and blood pressure.
- Verify patient medications and ensure all patient rooms are cleaned and sanitized.
- Build and maintain good business relationships with Medical Sales Representatives to keep abreast new developments, medication, and tech in the medical field.
- Schedule Medical Representative visits and Participate in zoom meetings.
Certified Nursing Assistant
Kindred Goddard Hospital
10.2007 - 04.2016
- Record vital signs, including blood pressure, pulse, temperature, and respiration as requested by staff.
- Examine patients to detect issues requiring medical care, including open wounds and bruises.
- Turn and reposition bedridden patients.
- Assist therapists with patient tracheas.
Assistant Manager
Forever Young
01.2010 - 01.2014
- Maintain positive, empathetic and professional attitude toward customers at all times.
- Help customers with questions or complaints, give customer information about products and services, take orders, and process returns.
- Work with store manager to delegate tasks to store employees, manage personnel and training.
Education
G.E.D. -
Brockton High School
01.2011
Skills
- Phlebotomy
- Vital Signs
- Spirometry
- Blood Glucose Monitoring
- EKG
- Injections SC/IM/ID
- Patient Education
- Urinalysis
- Surgery Assisting
- Medication Administration
- Cardiac Monitors
- Tracheas
- Wound Care
- ABPM Monitors
- Practice Management System
- Insurance Verification
- Filing and Records Management
- Telephone and Front Desk Reception
- Appointment Scheduling
- Inpatient/Outpatient
- Microsoft Office Suite
- Data Entry
- EClinical Works
- Cardio Day GE
- Laboratory specimen collection
- Medical supply inventory
- Insurance authorizations
- Lab equipment operation
- Laboratory maintenance
- Specimens collection and processing
- EMR / EHR
Certification
- CPR and First Aid Certified
- HIPPA Certified
- OSHA Certified
- CHA/HHA and Dementia Certified
- Certified Medical Assistant
Languages
Spanish
Skills
Phlebotomy, Vital Signs, Spirometry, Blood Glucose Monitoring, EKG, Injections SC/IM/ID, Patient Education, Urinalysis, Surgery Assisting, Medication Administration, Cardiac Monitors, Tracheas, Wound Care, ABPM Monitors, Practice Management System, Insurance Verification, Filing and Records Management, Telephone and Front Desk Reception, Appointment Scheduling, Inpatient/Outpatient, Microsoft Office Suite (Word, Excel, & Powerpoint), Data Entry, eClinical Works, Cardio Day GE
Personal Information
Title: Medical Assistant
Timeline
Medical Assistant/Medical Laboratory Technician
New York Cancer & Blood Specialist
12.2024 - Current
Medical Assistant
Holtzman Medical Group
03.2021 - 10.2023
Medical Assistant
Beth Israel Deaconess
01.2017 - 12.2020
Assistant Manager
Forever Young
01.2010 - 01.2014
Certified Nursing Assistant
Kindred Goddard Hospital
10.2007 - 04.2016
G.E.D. -
Brockton High School