Hi, I’m
Daisy Polanco
Case Manager
Bridgeport,CT
Summary
Highly motivated Case Manager with efficient multitasking abilities and hands-on experience with diverse cultural backgrounds. Excellent interpersonal and communications skills, detail-oriented, and task-focused. Excels with complex information and advocacy and uses real-world methodologies in daily procedures.
Overview
12
years of professional experience
Work History
BCForward
988 Crisis Manager - Contract
07.2023 - 01.2024
Job overview
- Conduct timely and thorough assessments of individuals experiencing mental health crises
- Provide immediate crisis intervention services, utilizing evidence-based techniques and best practices
- Maintain accurate and detailed documentation of crisis interventions, assessments, and follow-up plans, ensuring compliance with confidentiality and legal requirements
- Collaborate with stakeholders in quality assurance initiatives to improve efficiency and effectiveness of processes and procedures in responding to emergency scenarios
Child Guidance Center of Southern CTStamford, CT
CFT Client Engagement Specialist/Case Manager
01.2021 - 01.2023
Job overview
- Administering 10-12 daily screenings, client enrollment completion, and scheduling of initial intakes
- Managing 6-8 clinical staff with 30+ caseloads in connecting clients with services outside of therapeutic relationship
- Gender Diversity Resilience Program Case Manager; member of development team: providing wrap-around physical and behavioral services for transgender, non-binary, and gender-expansive clients
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community
- Assessed community needs and identified resources for social and community service programs
Ann’s PlaceDanbury, CT
Bilingual Intake & Community Resource Navigator
01.2020 - 01.2021
Job overview
- High-level customer service navigating through appropriate programs and services, establishing community relations amongst clientele and partnering organizations
- Intake completion for individual counseling, groups, and wellness programs; documentation in Salesforce
- Used Salesforce to prepare reports as required to collect data and provide analytical findings
- Client screening for financial assistance, application review, payment execution, and balance checkbook
- Manage and facilitate 30+ wellness professionals with meetings in multiple Zoom accounts for organization. Provide training to clients, staff, and volunteers. Create PDF instructions on navigating Zoom
The Center for Family JusticeBridgeport, CT
Crisis Service Advocate
04.2019 - 01.2020
Job overview
- Screen calls from sexual assault and domestic violence hotline, complete Lethality Assessment Protocol, data entry in Salesforce
- Counseled, empowered, and advocated for 20 clients and children living within safehouse
- Accompany victims/survivors of sexual assault to hospital to complete kits
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems
- Victims of Crimes Act (VOCA) caseworker advocating and providing emotional support for families
Mercy Learning CenterBridgeport, CT
Case Manager
10.2018 - 04.2019
Job overview
- Conducted wellness checks and provided crisis management
- Provide advocacy for clients by attending appointments with doctors, clinics, court, and child’s school
- Primary immigration counselor guiding through application process and legal proceedings
- Provide housing assistance with evictions, rentals, landlord disputes, and relocations
- Deliver case management to 640 of 1100 students by 2nd quarter at least once, meeting with 460 at least 2x
Allied Community ResourceNorwalk, CT
Personal Care Assistant
06.2012 - 12.2018
Job overview
- Organization of bills and payments, coordination of appointments, and transportation arrangements
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Built strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
Domestic Violence Crisis CenterStamford, CT
Safehouse Counselor Advocate
08.2017 - 10.2018
Job overview
- Client intake, individual counseling, safety planning, and crisis intervention
- Developed and expanded referral system of service providers to assist clients in attaining services
- Conducted evaluations to help patients develop measurable treatment goals and incorporate short-term and long-term goals
- Coaching clients on banking, budgeting, and financial planning
- Case management and advocacy with Department of Social Services, court, law enforcement, medical and behavioral health providers, housing, and community resources.
Access Health CTNew Haven, CT
Enrollment Specialist
08.2014 - 05.2015
Job overview
- Understood and thoroughly explained services provided to customers and potential customers to obtain services under Affordable Care Act
- Analyzed risk factors to recommend appropriate coverage levels
- Reviewed statistic enrollment data and prepared reports
- Conducted annual reviews of existing policies to update information
- Calculated premiums and established payment methods for sales
HealthyCTWallingford, CT
Sales Representative
04.2013 - 07.2014
Job overview
- Respond to incoming inquiries regarding policy, procedures, and generation of billing statements
- Managed 100+ insurance brokers' enrollment and credentialing; liaison between organization, brokers, group accounts, and state officials
- Assisted in management of projects and contracts for Connecticut Insurance Department
- Created Summary of Benefits and other insurance-specific documentation for client disbursement.
Education
Arizona State UniversityTempe, AZ
Master of Arts from Social Justice & Human Rights
05.2025
Fordham UniversityBronx, NY
Bachelor of Arts from Human Development
12.2019
Gateway Community CollegeNew Haven, CT
Associate of Science from Drug & Alcohol Counseling
05.2017
Skills
- Bilingual: Spanish/English
- Organization Skills
- Client Management
- Microsoft Office (Word/Excel/Outlook/PowerPoint)
- Conflict Resolution
- Adaptability
- Information Management
- Contingency Planning
- Crisis Management
- Problem-solving abilities
Timeline
988 Crisis Manager - Contract
BCForward
07.2023 - 01.2024
CFT Client Engagement Specialist/Case Manager
Child Guidance Center of Southern CT
01.2021 - 01.2023
Bilingual Intake & Community Resource Navigator
Ann’s Place
01.2020 - 01.2021
Crisis Service Advocate
The Center for Family Justice
04.2019 - 01.2020
Case Manager
Mercy Learning Center
10.2018 - 04.2019
Safehouse Counselor Advocate
Domestic Violence Crisis Center
08.2017 - 10.2018
Enrollment Specialist
Access Health CT
08.2014 - 05.2015
Sales Representative
HealthyCT
04.2013 - 07.2014
Personal Care Assistant
Allied Community Resource
06.2012 - 12.2018
Arizona State University
Master of Arts from Social Justice & Human Rights
Fordham University
Bachelor of Arts from Human Development
Gateway Community College
Associate of Science from Drug & Alcohol Counseling