Daisy Ponce
San Bernardino,CA
Summary
Customer-oriented team member with a strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in a friendly, courteous manner. Committed to leaving a great, lasting impression.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Staff
Cream Pan Bakery
05.2023 - Current
- Accurately cash handling and operation of the POS system
- Provided drink service during busy hours, including making a variety of espresso and non-espresso drinks
- Stocking up on pastries, bread, etc for sale while providing excellent and friendly customer service
- Answered customer telephone calls promptly and appropriately handled needs.
Drink Maker/Cashier
Leaves Cafe
06.2022 - Current
- Adapted and followed instructions using adequate comprehension skills
- Followed strict recipes and drink measurements to minimize product use.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintains a calm demeanor during high-volume or unusual events
- Follow safety policies and procedures, including security, handling equipment, etc.
Education
Bachelor's degree - Organizational Management
University of La Verne - La Verne
La Verne, CA05.2026
High school diploma -
Tustin High School
Tustin, CA05.2022
Skills
- Order Preparation
- Problem-Solving Skills
- Keenness
- Management
Affiliations
Iota Delta
Certification
Food Handlers
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front Staff
Cream Pan Bakery
05.2023 - Current
Drink Maker/Cashier
Leaves Cafe
06.2022 - Current
Bachelor's degree - Organizational Management
University of La Verne - La Verne
High school diploma -
Tustin High School
Food Handlers
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