Summary
Overview
Work History
Education
Skills
Timeline
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Dena Regan

Wenatchee,WA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Wait Staff Member

McGlinns Public House
Wenatchee, WA
11.2022 - Current
  • Took beverage orders from patrons and served drinks promptly.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Greeted and welcomed customers, providing them with menus.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Complied with health department regulations regarding sanitation standards when handling food items.

Opthalmic Technician/Optician

Vision Source of Wenatchee/Leavenworth
Wenatchee, WA
03.2017 - 09.2020
  • Replaced defective components or parts as needed.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Provided product knowledge to customers regarding frames, lens options, coatings, tints.
  • Verified patient's prescription accuracy prior to dispensing eyewear.
  • Managed customer inquiries via telephone or email in a timely manner.
  • Assisted colleagues with difficult cases or challenging customer interactions.
  • Completed continuing education courses related to optics technology advancements.
  • Displayed excellent customer service skills when assisting clients with their needs.

Education

Associate of Applied Science - Natural Resources Conservation

Wenatchee Valley College
Wenatchee, WA
06-2012

Skills

  • Menu knowledge
  • Order Management
  • Order Accuracy
  • Food safety understanding
  • Menu Memorization
  • Supply Restocking
  • Order Preparation
  • Computer Skills
  • Patient History Documentation
  • Frame Repair
  • Active Listening
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Organizational Skills

Timeline

Wait Staff Member

McGlinns Public House
11.2022 - Current

Opthalmic Technician/Optician

Vision Source of Wenatchee/Leavenworth
03.2017 - 09.2020

Associate of Applied Science - Natural Resources Conservation

Wenatchee Valley College

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Dena Regan