Daisy Rico
Houston
Summary
Experienced in managing various tasks and roles, highly skilled team player consistently supporting the needs of the organization. Proven track record of effectively collaborating with colleagues, excelling in adapting to different responsibilities and ensuring seamless workflow. Efficiently prioritizing and executing tasks to contribute to the overall success of the team.
Overview
9
9
years of professional experience
Work History
Credit Department
Supreme Pet Supplies
02.2023 - Current
- Worked in the credit department, entering returns for missing or damaged products using Point of Sales
- Billing vendors in Coupa and SPS Commerce, transitioning work orders to invoices and packing slips
- Set up Bill of Lading for LTL shipments and sent out invoices for those orders via email/mail
- Reconciled existing accounts by creating spreadsheets of payment, invoice amounts and credit used for all delinquent accounts
Office Manager/ Customer Service Manager
Houston Bike Share
01.2020 - 02.2023
- Organized Office Operations
- Prepared Payroll
- Supported Field Operation while directing customer complaints about station and bike repairs
- Managed office supply inventory and cleaning team
- Received and directed mail
- Depositing incoming checks for project manager
Full-Time Customer Service Representative
Houston Bike Share
09.2018 - 12.2019
- Answered phone calls and managed customer emails
- Created a stolen bike count
- Settled Delinquent customer accounts and memberships
- Assisted marketing with events to help new member sign ups
Part-Time Customer Service Representative
Houston Bike Share
06.2018 - 09.2018
- Filtered a customer service email inbox
- Processed refunds for customers
- Troubleshooted check outs at kiosk stand
Customer Service Rep.
National Recalls
04.2016 - 02.2018
- Answered incoming customer calls on for varies offices remotely
- Scheduled and canceled appointments
- Verified insurance coverage during scheduling appointments
Claims Specialist
Reverse Mortgage Solutions
10.2015 - 04.2016
- Filing supplement claims with proper documentation along with tracking claim payments
Education
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San Jacinto College
Houston, TX05.2016
Skills
- Solution Oriented
- Functional Communicator
- Adaptive
- Excel
- Point of Sales
- Word
- Outlook
- Basic Quickbooks
- Dynamics 365 Business Central
LANGUAGES
English
Timeline
Credit Department
Supreme Pet Supplies
02.2023 - Current
Office Manager/ Customer Service Manager
Houston Bike Share
01.2020 - 02.2023
Full-Time Customer Service Representative
Houston Bike Share
09.2018 - 12.2019
Part-Time Customer Service Representative
Houston Bike Share
06.2018 - 09.2018
Customer Service Rep.
National Recalls
04.2016 - 02.2018
Claims Specialist
Reverse Mortgage Solutions
10.2015 - 04.2016
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San Jacinto College
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