Daisy Rivas
Sylmar,CA
Summary
Highly organized and efficient with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Front Desk Coordinator/Customer Service Representative
Spears Corporate Offices
Sylmar, CA
12.2022 - Current
- Managed front desk operations and provided exceptional customer service to visitors.
- Scheduled appointments and maintained the office calendar efficiently.
- Delivered exceptional customer service by effectively addressing needs of internal and external customers.
- Welcomed visitors at the reception area, providing them with necessary information, and provided them with assistance while ensuring a welcoming environment.
- Answered, screened, and directed incoming phone calls on multi-line systems, ensuring clear communication and timely transfers.
- Responded to incoming phone calls, ensuring proper communication with callers., took messages, and transferred calls to appropriate departments or personnel.
- Supported administrative tasks, including filing, data entry, and document management.
- Responded to inquiries from internal staff members regarding office operations.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Performed data entry tasks into various computer systems accurately and promptly.
Medical Assistant/Front Desk
Parisa Pourzand MD
Glendale, California
11.2020 - 06.2022
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collect medical histories and general health and lifestyle information from patients.
- Managed patient records using electronic health record systems.
- Assisted physicians with patient examinations and procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Supervised office and administrative staff to ensure adherence to quality standards and effective resolution of issues.
- Trained employees on job duties and company policies to enhance team performance and compliance.
Patient Ambassador and Clerk
Henry Mayo Hospital
Valencia, California
03.2017 - 11.2020
- Welcomed patients and families to enhance their hospital experience.
- Assisted patients by responding to requests and providing accurate information using directories.
- Addressed patients' complaints and clarified policies to enhance their understanding.
- Maintained a positive atmosphere through friendly interactions and support.
- Suggest and check alternate spellings, locations, and/or listing formats for customers lacking details or complete information.
- Processed customer orders and communicated details to ensure timely preparation.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Education
Certified medical assistant - Certified MA
Concorde career college
North hollywood, California05-2021
High School Diploma -
Cesar Chavez Learning Academies
Pacoima, California01-2016
Skills
- Call handling
- Front desk operations
- Appointment scheduling
- General office administration
- Customer service excellence
- Fluent in English and Spanish
- Multi-line phone systems
- Office administration
- Office organization
- Issue resolution
- Team leadership
- Team collaboration
- Attention to detail
- Effective communication
- Oral and written communication skills
- Professionalism
- Strong work ethic
Accomplishments
- High School AP/Honor Roll
- High School Scholarship for College
Certification
- Medical Assistant
References
References available upon request.
Timeline
Front Desk Coordinator/Customer Service Representative
Spears Corporate Offices
12.2022 - Current
Medical Assistant/Front Desk
Parisa Pourzand MD
11.2020 - 06.2022
Patient Ambassador and Clerk
Henry Mayo Hospital
03.2017 - 11.2020
Certified medical assistant - Certified MA
Concorde career college
High School Diploma -
Cesar Chavez Learning Academies