Samantha Romero
Miami
Summary
Highly skilled and experienced professional with a proven record of delivering exceptional customer service and excelling in managerial responsibilities. Excellent communication and organizational skills with a strong attention to detail. Capable of effectively multitasking and prioritizing responsibilities to ensure a smooth flow of the environment, creating a safe space for both clients and staff.
Overview
7
7
years of professional experience
Work History
Dentist Front Desk Coordinator
Premier Smile Center
08.2024 - Current
- Efficiently checked out patients, ensuring accurate billing and processing of payments.
- Verified patient insurance information and updated records as needed, ensuring smooth transitions for patient visits.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Coordinated appointment schedules for multiple dentists, optimizing daily office operations.
- Maintained patient confidentiality and adhered to HIPAA regulations while handling sensitive information.
- Assisted with filing and organizing patient records, ensuring easy access to medical histories and treatment plans.
- Calculated daily, weekly, and monthly production numbers for the office, tracking revenue, procedures performed, and overall office performance.
- Analyzed and reported production data to management, identifying trends and opportunities for improvement.
- Promoted a positive office atmosphere, contributing to a welcoming and professional environment for patients.
- Managed high-volume inbound and outbound calls to schedule, reschedule, and confirm patient appointments.
Store Manager
The Golden Triangle
06.2019 - 08.2024
- Interact with vendors and suppliers
- Track and Increase Sales
- Offer excellent customer service and attend to customer questions, concerns and complaints in person and over the phone
- Restock and handle inventory
- Run Social Media Accounts and marketing
- Handle all forms of Training
- Handle Online Orders
- Create Weekly Schedules for Employees.
Tutor (Math & Reading)
Kumon Learning Center
02.2018 - 06.2019
- Attended many students teaching them reading, writing, and math
- Worked with parents discussing their children’s performance and behavior
Education
High School Diploma -
Southwest Miami Senior High School
Skills
- Communication
- Problem-solving
- Critical thinking
- Time management
- Organizational
- Leadership
- Creativity
- Conflict Resolution
- Project Management
- Teamwork
- Customer Service
- Call Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dentist Front Desk Coordinator
Premier Smile Center
08.2024 - Current
Store Manager
The Golden Triangle
06.2019 - 08.2024
Tutor (Math & Reading)
Kumon Learning Center
02.2018 - 06.2019
High School Diploma -
Southwest Miami Senior High School
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