Natalia Gomez Alzate
North Lauderdale
Summary
Dynamic professional specializing in HEDIS coordination and strategy execution, with a proven track record of enhancing service quality and client relationships. Bilingual and detail-oriented, adept at managing complex schedules while consistently achieving performance targets. Proficient in EClinicalWorks, leveraging strong communication and organizational skills to drive results. Career aspirations include further advancing in healthcare quality improvement initiatives.
Overview
6
6
years of professional experience
Work History
Front Desk, Event Team and Hedis Coordinator
Doctor's Health Group
Coconut Creek
03.2023 - Current
- Resolved inquiries efficiently to maintain service quality.
- Exhibited strong capabilities in managing computer and system operations.
- Managed inbound and outbound calls efficiently.
- Coordinate, complete, and update management on all HEDIS processes and results.
- Developed and executed strategies to boost HEDIS performance.
- Work with providers and internal departments on rate investigation and validation activities, which include maintaining all evidence, documentation, and changes.
Customer service agent (Call center)
DMS Contractors
Fort Lauderdale
06.2022 - 02.2023
- Resolved customer inquiries efficiently through telephone communication.
- Computer Skills.
- Coordinated and managed schedules.
Spa Receptionist/Attendant
Jade Beach Spa
Sunny Isles
07.2020 - 06.2022
- Enhanced client support.
- Demonstrated proficiency in various computer applications.
- Managed financial resources effectively.
- Achieved sales targets consistently with strategic planning.
Sales Women
Dunkin Donuts
Hallandale Beach
03.2019 - 05.2020
- Enhanced client support.
- Managed financial resources effectively.
- Enhanced client relationships to boost sales performance.
Education
High school Diploma - North Miami, FL
Dr. Michael Krop Senior High
North Miami, FL06.2021
Associate of Science - Biology
Broward College
Coconut Creek, FLSkills
- Bilingual
- Computer Skill
- Word
- Excel
- PowerPoint
- Fast to learn
- Customer service
- Communication
- Organization
- Hedis Knowledge
- Strategy execution
- Call handling
- HEDIS coordination
- Schedule management
- Service quality assurance
- Attention to detail
- Team collaboration
- Time management
- Relationship building
- Patient registration
- Patient scheduling
- EClinicalWorks knowledge
- Analytical
- Detail-oriented
- Well versed in healthcare data
- Strong communication
- Teamwork
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Front Desk, Event Team and Hedis Coordinator
Doctor's Health Group
03.2023 - Current
Customer service agent (Call center)
DMS Contractors
06.2022 - 02.2023
Spa Receptionist/Attendant
Jade Beach Spa
07.2020 - 06.2022
Sales Women
Dunkin Donuts
03.2019 - 05.2020
High school Diploma - North Miami, FL
Dr. Michael Krop Senior High
Associate of Science - Biology
Broward College
Similar Profiles
Midalys GaldoMidalys Galdo
General Administrative Manager at Doctor's Health Group Of South FloridaGeneral Administrative Manager at Doctor's Health Group Of South Florida
Stephanie MoralesStephanie Morales
Medical Intern at Doctor's Center Hospital, Orlando HealthMedical Intern at Doctor's Center Hospital, Orlando Health
Tanya MalaveTanya Malave
Physical Therapist at Baptist Health South Florida Doctor's HospitalPhysical Therapist at Baptist Health South Florida Doctor's Hospital
Rockkeisha TomlinRockkeisha Tomlin
Adjunct Instructor – Pediatric/ Laboratory at Arizona CollegeAdjunct Instructor – Pediatric/ Laboratory at Arizona College
Kimberly AndersonKimberly Anderson
School Counselor at Renaissance Charter School At UniversitySchool Counselor at Renaissance Charter School At University