Summary
Overview
Work History
Education
Skills
References
Languages
Websites
Timeline
Generic

Jazmine Garcia

Cicero,IL

Summary

Energetic professional with 5 years of experience in the Dental industry. Considered valuable and hardworking employee by doctors, supervisors and peers. Strong communicator, team player, willing and capable of learning new processes to support overall organizational success. Skilled in Bilingual, following production schedules, verifying insurances, billing coordination, medical terminology, cash operations, patient/customer service, and more.

Overview

10
10
years of professional experience

Work History

Team Leader/Front Desk Receptionist

Metro Smiles Dental
Archer Heights, IL
09.2019 - 08.2023
  • Collected co-payments from patients and arranged payment schedules.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
  • Arranged documents for insurance claims.
  • Answered and managed incoming calls and emails.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Educated patients on Ortho treatment procedures and post-procedure home care.
  • Scheduled cleanings and dental appointments for patients using Dentrix software.
  • Gathered medical information, dental health history and vitals from patients.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software's.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
  • Updated patient financial information to promote accurate record keeping.
  • Helped patients complete paperwork and explained processes and procedures.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Created master spreadsheet to record pre-authorization procedures, denials and approvals.
  • Applied and submit for patients Ortho, Scaling & Root Planning, Crown, Perio Maintenance, or Denture pre-authorizations.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Processed dental claims for payment or forwarded to appropriate personnel for further investigation.
  • Verified patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Created patients oral photo templates for documentation, records, or submission for pre-authorizations.
  • Pulling charts and prepping for clinic days.
  • Filing charts or paperwork for patients records, incoming mail from referred offices, documentations, etc.
  • Referring patients to specialists if needed per Dr. and patient diagnosis.

Warranty Assistant/Customer Service Rep/Cashier

Hawk Chrysler Dodge Jeep
Forest Park, IL
03.2017 - 09.2019
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintain a high volume of inbound and outbound calls.
  • Scheduled service and sales appointments for service and sales staff.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Receipting payments from service, parts, down payments, etc.
  • Count money in cash drawers in the beginning of each opening/closing shifts
  • Balance cash drawer and finalizing deposits
  • Scan and file paperwork
  • Process customers warranty paperwork
  • Seize opportunities and promotions in sales.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Entered data in CDK software to keep records of inventory, warranty, scanning, and scheduling information.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.

Merchandise Associate/Sales Associate/Customer Service Rep

Crate & Barrel
Oakbrook, IL
08.2015 - 03.2017
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Provided information to callers and drafted office emails.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across floor plan locations.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Replenished inventory with focus on addressing customer needs.
  • Assessed floor displays to determine which merchandise required restocking.
  • Processed online orders within a timely matter.
  • Chosen to represent the merchandise team for a Holiday Recruiting Video.

Sales Associate

Forever21
Oakbrook, IL
11.2013 - 08.2015
  • Helped customers complete purchases, including processing payments and bagging items.
  • Assessed floor displays to determine which merchandise required restocking.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Assisted customers based on currently available product, promotional and policy information.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed shipments and maintained organized stock shelves.
  • Answered calls with a friendly and polite approach to ensure excellent customer service.

Education

Associate of Science -

Morton College
Cicero, IL
05-2024

High School Diploma -

J.Sterling Morton East High School
Cicero, IL
2014

Skills

  • Microsoft software (excel, powerpoint, word)
  • Advanced in Medical Terminology
  • Bilingual
  • Strong phone and verbal communication skills
  • Positive Attitude
  • Strong Work Ethic
  • Cash register operation
  • Scanner operations
  • Works well in a fast pace environment
  • Patient scheduling
  • Verifying medical insurance's
  • Data entry
  • Billing codes
  • Submission of dental claims

References

  • Dr. Christos Tsaliagos: (312)804-8442 (Owner of Metro Smiles and General Doctor)
  • Dr. Bill Meneges: (847)641-0637 (General Doctor at Metro Smiles Offices)
  • Tracy Elliott: (630)975-2408 (Hygienist at Metro Smiles Offices)
  • Dianne Morales: (312)451-3695 (Metro Smiles Gage Park Location Team Leader)
  • Mayra Enriquez: (708)972-3740 (Metro Smiles Dolton Location Team Leader)
  • Lydia Thurbush: (773)746-3446 (Hawk CDJ Office Manager)
  • Matt Anderson: (708)927-6072 (Crate & Barrel Stock Manager)

Languages

Spanish

Timeline

Team Leader/Front Desk Receptionist

Metro Smiles Dental
09.2019 - 08.2023

Warranty Assistant/Customer Service Rep/Cashier

Hawk Chrysler Dodge Jeep
03.2017 - 09.2019

Merchandise Associate/Sales Associate/Customer Service Rep

Crate & Barrel
08.2015 - 03.2017

Sales Associate

Forever21
11.2013 - 08.2015

Associate of Science -

Morton College

High School Diploma -

J.Sterling Morton East High School

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