PRISCILLA HERNANDEZ
Hialeah Gardens,FL
Summary
Detail-oriented professional with over 15 years in customer service, healthcare scheduling, and office administration. Expertise in managing front desk operations, coordinating patient appointments, and verifying insurance eligibility in fast-paced settings. Strong organizational and communication skills foster positive relationships with patients, clients, and team members. Fluent in English and Spanish.
Overview
15
15
years of professional experience
Work History
Front Desk / Checkout Coordinator
Gables Pediatrics
Doral, FL
12.2026 - Current
- Delivered patient support in a fast-paced pediatric office, enhancing overall patient satisfaction
- Coordinated appointments for wellness, sick visits, and immunizations, ensuring efficient patient flow
- Manage scheduling and patient records using eClinicalWorks
- Verify patient insurance through Availity and other insurance portals
- Facilitated completion of school forms, medical notes, and documentation requests to support patient needs
Office Assistant
Tropical Fire and Security Systems
Miami Lakes, FL
06.2023 - 07.2025
- Coordinated annual inspection schedules and service appointments to optimize technician availability and customer satisfaction
- Handled incoming calls and scheduled fire alarm inspections to ensure compliance with safety regulations
- Prepared and sent quotes and invoices for customers
- Ordered parts and equipment to support technicians and maintain efficient office operations
- Provided administrative support by organizing files and managing schedules
Customer Service Representative / Account Manager
POM MRI & Imaging Center
Cooper City, FL
10.2022 - 05.2023
- Promoted to Account Manager for consistently delivering exceptional patient care
- Managed patient scheduling accounts for Cano Health clinics
- Conducted outbound calls to confirm and coordinate appointments with patients
- Scheduled radiology exams, ensuring patients understood preparation requirements
- Requested physician orders and verified documentation
- Used eClinicalWorks for patient scheduling and record management
Supervisor
PMH Multiservice Inc
Miami, FL
11.2015 - 10.2022
- Supervised and trained cleaning staff, ensuring adherence to quality standards
- Inspected facilities, ensuring compliance with sanitation and organization protocols
- Maintained supply inventory and ordered cleaning products to meet operational needs
- Developed cleaning checklists to improve team efficiency
Sales Associate
Walmart
North Lauderdale, FL
06.2013 - 12.2013
- Earned recognition for outstanding sales performance
- Assisted customers with purchases and product questions, enhancing their shopping experience and driving sales
- Processed customer transactions efficiently using POS systems, ensuring accurate sales and customer satisfaction
- Trained new employees on registers and customer service, helping them integrate smoothly into the team
- Maintained merchandise displays and store organization
Key Holder
US Tops
Miami, FL
09.2011 - 04.2013
- Managed store opening and closing procedures, including cash deposits
- Guided customers in sales, fitting room usage, and product selection
- Maintained sales floor presentation and store organization
- Trained and supported new employees to ensure smooth onboarding
Skills
- Patient Scheduling
- Insurance Verification
- EClinicalWorks
- Medical Office Support
- Customer Service
- Multi-Line Phone Systems
- POS Systems
- Cash Handling
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Time Management
- Organization
- Staff Training
- Supervision
- Bilingual
References
Available upon request
Timeline
Front Desk / Checkout Coordinator
Gables Pediatrics
12.2026 - Current
Office Assistant
Tropical Fire and Security Systems
06.2023 - 07.2025
Customer Service Representative / Account Manager
POM MRI & Imaging Center
10.2022 - 05.2023
Supervisor
PMH Multiservice Inc
11.2015 - 10.2022
Sales Associate
Walmart
06.2013 - 12.2013
Key Holder
US Tops
09.2011 - 04.2013