Karen Calles Ramirez
Arlington
Summary
Experienced Optician specializing in customer service and eyewear fitting. Focused on enhancing satisfaction through effective communication and teamwork. Over 4 years in eyewear sales and customer education, with expertise in inventory management and collaboration with healthcare professionals to meet patient needs and drive sales.
Overview
5
5
years of professional experience
Work History
Optician, Front Desk, Checkout
Vision Expo
Arlington
05.2023 - Current
- Assisted customers in selecting eyewear and understanding prescription details.
- Managed inventory of frames, lenses, and contact lenses to maintain stock levels.
- Conducted fittings for eyeglasses and ensured proper adjustments for comfort.
- Collaborated with optometrists to resolve patient concerns and improve service quality.
- Trained new staff on customer service protocols and eyewear fitting techniques.
- Resolved customer complaints by adjusting and repairing eyewear, ensuring customer satisfaction.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Maintained accurate records of all transactions in computer system.
- Calculated measurements for eyewear using optical measuring devices.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Processed payments for products purchased by customers.
- Educated patients on proper use of corrective eyewear and lifestyle habits to support vision health.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
optician
American Best Contacts and Eyeglasses
Mansfield
01.2021 - 04.2023
- Assisted customers in selecting appropriate eyewear and lenses.
- Provided fitting and adjustment services for eyewear products.
- Inspected finished eyeglasses for quality compliance and verified proper fit to ensure customer satisfaction.
- Resolved customer complaints while adjusting and repairing eyewear to ensure customer satisfaction.
- Educated customers on proper eyewear care and maintenance.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing to streamline service delivery.
- Maintained a clean and organized workspace for optimal service delivery.
Education
High School Diploma -
Sam Houston High School
Arlington, Tx05-2021
Skills
- Contact lens fitting
- Eyewear sales
- Visual acuity testing
- Patient scheduling
- Insurance verification
- Detailed documentation
- Customer education
- Complaint resolution
- Customer service
- Time management
- Team collaboration
- Active listening
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Optician, Front Desk, Checkout
Vision Expo
05.2023 - Current
optician
American Best Contacts and Eyeglasses
01.2021 - 04.2023
High School Diploma -
Sam Houston High School