Guadalupe “Lupe” Figueroa-Mancilla
Visalia,CA
Summary
Dynamic optical professional with extensive experience at Costco, excelling in eyewear selection and patient education. Proven ability in optical measurements and customer service, enhancing patient satisfaction and operational efficiency. Adept at managing inventory and fostering teamwork, ensuring a seamless experience for clients while maintaining high standards of care.
Overview
2026
2026
years of professional experience
Work History
Non-Certified Optician
Eye Surgical & Medical Care
Visalia, CA
2024 - 05.2025
- Assisted in fitting and adjusting eyewear to ensure optimal comfort and vision correction.
- Educated patients on proper eyewear care and maintenance for improved longevity.
- Supported the optical team in managing inventory levels and ordering supplies efficiently.
- Conducted preliminary eye exams to determine prescription needs under supervision of optometrists.
Optometrist Assistant
Mona Gill OD and Associates
Visalia, CA
08.2018 - 04.2024
- Assisted in patient intake and data entry to ensure accurate medical records.
- Supported optometrists during examinations by preparing equipment and instruments.
- Educated patients on proper contact lens care and usage protocols.
- Coordinated appointment scheduling to optimize patient flow and reduce wait times.
Non Certified Optician
Costco
Visalia, CA
08.2016 - 09.2018
- Assisted customers in selecting eyewear based on prescription and lifestyle needs.
- Conducted fittings and adjustments to ensure optimal comfort and functionality of eyewear.
- Maintained inventory levels, ensuring timely restocking of optical products and accessories.
- Educated customers on lens options, coatings, and care for their glasses or contact lenses.
Optometrist Assistant
Mona Gill OD and Associates
Visalia, CA
08.2014 - 08.2016
- Maintained inventory of optical supplies, ensuring availability for daily operations.
- Implemented procedures for sanitizing equipment, enhancing safety standards in practice.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Collaborated with team members to streamline office processes and improve operational efficiency.
Optometrist Assistant
Dr Yuween Lee OD and Associates
Visalia, CA
08.2008 - 07.2014
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
Non Certified Optician
Walmart Inc.
Visalia, CA
06.2006 - 07.2007
- Provided exceptional customer service, assisting members with eyewear selection and fitting.
- Conducted comprehensive eye exams to determine optimal lens prescriptions.
- Utilized optical equipment to measure and adjust lenses for precision accuracy.
- Maintained inventory of eyewear products, ensuring stock levels met customer demand.
Department Manager
K-Mart Store
Dinuba, CA
11.1994 - 06.2006
- Managed daily store operations to ensure optimal customer service and satisfaction.
- Oversaw inventory management processes, reducing stock discrepancies through improved tracking methods.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented visual merchandising strategies to enhance product presentation and increase sales.
Education
High School Diploma - Police T-Cove
Dinuba High School
Dinuba, CA06.1995
Skills
- Optical measurements
- Frame repair
- HIPAA compliance
- Optical dispensing
- Visual acuity testing
- Insurance verification
- Frame selection
- Retail sales
- Optical orders
- Eyewear brands
- Insurance billing
- Optical equipment operation
- Eyewear adjustment
- Prescription interpretation
- Optical terminology
- Contact lens
- Pupillary distance measurement
- Continuing education
- Corrective lens options
- Eyewear trends
- Patient consultation
- Sports vision solutions
- Low vision aids
- Optical coatings
- Anti-reflective treatments
- Contact lens fitting
- Segment height measurement
- Polarized lens dispensing
- Computerized lensometry
- Optical troubleshooting
- Progressive lens fitting
- Ophthalmic lens knowledge
- Specialty eyewear fitting
- Photochromic lens dispensing
- Occupational eyewear
- Optical safety standards
- Multifocal lens dispensing
- Blue light protection
- Customer service
- Order preparation
- Transaction processing
- Product upselling
- Supply management
- Display building
- Contact lens care
- Frame fitting
- Eyeglass repair
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Fittings
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Verifying prescriptions
- Visual field testing
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient education
- Patient confidentiality
- Relationship building
- Office administration
- Patient history documentation
- Billing processing
- Professional ethics
- Appointment scheduling
- Follow-up care
- Work order preparation
Languages
Spanish
Native or Bilingual
Timeline
Optometrist Assistant
Mona Gill OD and Associates
08.2018 - 04.2024
Non Certified Optician
Costco
08.2016 - 09.2018
Optometrist Assistant
Mona Gill OD and Associates
08.2014 - 08.2016
Optometrist Assistant
Dr Yuween Lee OD and Associates
08.2008 - 07.2014
Non Certified Optician
Walmart Inc.
06.2006 - 07.2007
Department Manager
K-Mart Store
11.1994 - 06.2006
Non-Certified Optician
Eye Surgical & Medical Care
2024 - 05.2025
High School Diploma - Police T-Cove
Dinuba High School