Joshua Gilley
Allegan,MI
Summary
Accomplished Certified Optician and Field Maintenance Supervisor with a proven track record at Allegan Eyecare and West Michigan Farms. Expert in optical measurements and frame repair, with a knack for enhancing productivity and customer satisfaction. Excelled in optical dispensing and team leadership, consistently delivering high-quality service and achieving significant cost savings through vendor negotiations.
Overview
12
12
years of professional experience
Work History
Certified Optician
Allegan Eyecare
Allegan, MI
02.2020 - Current
- Maintained a clean and organized workspace that promoted efficiency among employees and contributed to a welcoming atmosphere for clients.
- Regularly attended industry conferences and workshops to stay current on trends, technologies, and best practices in the field of opticianry.
- Established strong relationships with vendors to secure discounted pricing on optical products, passing savings onto customers whenever possible.
- Managed inventory of optical products, ensuring that popular items were always in stock and available for customers.
- Performed accurate eye measurements to ensure proper fitting of eyewear, increasing customer comfort and reducing returns.
- Educated clients about lens options and coatings, helping them make informed decisions about their eyewear purchases.
- Conducted regular maintenance checks on equipment to prevent malfunctions during eye exams, maintaining smooth clinic operations.
- Assisted clients in selecting the best eyewear for their needs, contributing to increased sales and repeat business.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Field Maintenance Supervisor
West Michigan Farms
Allegan, MI
11.2012 - 02.2020
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
Education
High School Diploma -
Allegan High School
Allegan, MI05.2008
Skills
- Optical Measurements
- Frame Repair
- HIPAA Compliance
- Optical dispensing
- Optical Equipment Operation
- Prescription Interpretation
- Optical Terminology
- Continuing education
- Corrective lens options
- Optical lab coordination
- Progressive Lens Fitting
Timeline
Certified Optician
Allegan Eyecare
02.2020 - Current
Field Maintenance Supervisor
West Michigan Farms
11.2012 - 02.2020
High School Diploma -
Allegan High School