Jeanette Claire Cooper
Daniel Island,SC
Summary
Certified Optician with expertise in eyewear dispensing, frame fitting, and customer relationship management. Committed to delivering exceptional patient care and enhancing satisfaction through effective problem-solving and prescription verification.
Overview
6
6
years of professional experience
Work History
Certified Optician
Compass Vision Care, LLC
Mount Pleasant, SC
09.2019 - Current
- Assisted patients with frame selection and fitting for optimal comfort.
- Managed inventory of eyewear products and ordered supplies as needed.
- Educated clients on proper lens care and eyewear maintenance techniques.
- Collaborated with optometrists to ensure accurate prescriptions and adjustments.
- Trained new staff on customer service procedures and product knowledge.
- Utilized optical equipment to perform measurements for lens fittings effectively.
- Provided exceptional customer service to enhance patient satisfaction and loyalty.
- Promoted additional products such as sunglasses or protective eyewear based on individual needs.
- Demonstrated exceptional problem solving skills when dealing with difficult customer inquiries or complaints.
- Repaired broken frames or replaced lenses when necessary using specialized tools.
- Maintained records of customer prescriptions, work orders, payments, and adjustments made to eyewear.
- Adjusted frames for a comfortable fit by bending metal arms or temples as needed.
- Assisted customers in selecting frames that complemented their facial features and lifestyle.
- Provided comprehensive patient care services, including ophthalmic measurements and lens selection.
- Dispensed eyeglasses according to prescription specifications, fitting lenses into frames as needed.
- Verified accuracy of optical lab invoices against orders placed for customers' eyewear.
- Conducted follow-up visits with patients to ensure satisfactory fit of eyewear and vision correction.
- Developed strong relationships with vendors to obtain competitive pricing on materials used in fabrication of eyewear.
- Instructed patients on the proper use of contact lenses and corrective eye wear.
- Educated customers about different types of lenses available and recommended appropriate options.
- Resolved conflicts between customers or staff members quickly and efficiently while maintaining professional demeanor.
- Counseled clients regarding insurance coverage options for eye care products and services.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Education
ABOC NCLE FNAO Certified Optician - Opticianry
National Academy of Optometry
Springfield06-2012
Skills
- Frame fitting
- Lens measurement
- Eyewear dispensing
- Optical inventory management
- Prescription verification
- Customer relationship management
- Problem solving
- Patient follow-up procedures
- Insurance coverage counseling
- Optical measurements
- HIPAA compliance
- Retail sales
- Eyewear brands
- Optical orders
- Continuing education
- Optical troubleshooting
Timeline
Certified Optician
Compass Vision Care, LLC
09.2019 - Current
ABOC NCLE FNAO Certified Optician - Opticianry
National Academy of Optometry